Head of Colleague Success & Contact Center Transformation

HSBC Group in Knowsthorpe is seeking a Head of Colleague Success on a Fixed Term Contract. This leadership role involves guiding the Academy and Helpdesk teams to improve customer service and colleague experience. You will establish a robust framework across the UK Contact Centre, ensuring teams have the support to deliver exceptional service.

Ideal candidates will have strong customer service leadership experience, the ability to define operational strategies, and a passion for colleague development. HSBC offers competitive pay and substantial professional growth opportunities.

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