Marketing and Enquiries Lead

London Sperm Bank, part of JD Healthcare, is one of the UK’s leading providers of donor sperm, supporting individuals and couples on their fertility journey.

We are looking for a proactive and detail-oriented Marketing & Enquiries Lead to support day-to-day marketing activity and enquiry management across donor and patient services. This is a hands‑on role combining marketing delivery, CRM management, and direct engagement.

Key Responsibilities

• Support delivery of digital marketing campaigns (social, email, website updates)
• Manage enquiries and leads within CRM, ensuring accurate tracking, follow-up, and progression
• Respond to donor and patient enquiries with professionalism, empathy, and confidentiality
• Support conversion from initial enquiry through to appointment booking or onboarding
• Monitor enquiry volumes, campaign performance, and conversion metrics
• Work closely with marketing, operations, and customer care teams to improve the enquiry journey
• Identify opportunities to improve processes, lead quality, and overall performance

About You

• Experience in a marketing, customer service, or administrative role
• Strong written and verbal communication skills with a customer-focused approach
• Experience using CRM systems (e.g. Salesforce) and managing data accurately
• Highly organised with strong attention to detail and ability to manage multiple priorities
• Comfortable handling sensitive topics with professionalism and empathy
• Understanding of digital marketing channels (social media, email, etc.)
• Proactive, self‑motivated, and confident taking ownership of tasks and targets
• Experience in healthcare, fertility, or regulated environments (desirable)

Why Join Us?

• 32 days’ annual leave including bank holidays
• Life Assurance and pension plan
• Workplace Nursery Scheme
• Staff treatment discounts
• EV Car and Cycle to Work schemes
• Learning and development opportunities
• Perkbox (benefits and rewards platform)
• Be part of a growing, purpose‑driven organisation supporting people on their fertility journey

We are an equal opportunity employer and welcome all applications.

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