Fintech industry Full-time Edinburgh UK, 4 days per week on-site, one remote.
Role Responsibility# You will have complete ownership of ensuring that changes are fully completed and any affected services are restored.# You will identify process improvements for change implementation and weekend checkouts; aid is incident management and root cause analysis.# Provide ongoing operational support for the Aladdin infrastructure. Supporting and fixing both batch processing and interactive user applications to ensure the high availability of the Aladdin Environment# Uses various tools to conduct analysis on system performance, root cause diagnostics, and systems’/applications’ design to understand and improve the operating quality of production environments.# Engage in clear and concise communications both verbally and in writing. Effectively interacts on incident bridges and calls to ensure all distributed team members are constantly informed.# Engineer solutions to expedite recovery of environment post weekend maintenances.# Using ServiceNow for Incident and Problem management.# Weekend Shift Work: You might be required to work on the weekend shifts on a rotational basis# Stakeholder management, IM and PM experience.
Qualifications~ A four-year degree specializing in Computer Science, MIS, Mathematics, Physics, or Engineering. Exposure to (or strong interest in)~3-5 years or experience in a Production Support role.~ Experience with Linux system support~ Good understanding of Linux administration fundamentals; must be familiar with typical administrative commands.~ Prior experience with Incident management and Problem management.~ Prior system administration experience is highly desirable.~ Understanding of the following programming languages to identify Error Codes and provide support, pass on the incident to the right team~ Candidates must have a strong interest and skills for quickly learning new technologies and proprietary systems.~ Possess a positive demeanor and ability to work as a teammate in fast paced environment.~ Build opportunities to integrate and automate operational processes, procedures, and tooling.~ E xperience in working with Cloud Native Platforms e.g., Azure, AWS, GCP etc.~ Keen interest and willing to learn any of these technologies: Ansible , Chef, , AWX (front end of Ansible), Service…