Technical Account Manager (TAM), United Kingdom
Who We Are: TetraScience is the Scientific Data and AI Cloud company driving the Scientific AI revolution with AI-native scientific data sets, lab data management solutions, scientific use cases, and AI-enabled outcomes.
What You Will Do: Providing a strategic technical partnership with customers, you will bridge the gap between business objectives and technical execution. You will be the primary technical leader for scientific end-users to design, architect, and deliver highly impactful solutions to pharmaceutical and biotech customers. You will work to understand scientists’ and R&D IT analysts’ needs, analyze their data environment, assist in the design and implementation of our solutions, and enable customers to achieve faster ROI, reduced risk, smoother scaling, accelerated product adoption, and long-term project success.
Key Responsibilities
- Primary technical point of contact across strategic accounts
- Lifecycle engagement and adoption acceleration from presales to delivery
- Technical health and risk management
- Strategic planning and stakeholder management across sales, product management, and engineering teams
- Sales enablement and growth support
- Develop deep and wide technical and science senior relationships
Strategic Technical Partnership
- Deeply understand customer scientific data, AI architecture, and goals
- Provide proactive, prescriptive technical guidance
- Act as a trusted advisor aligned to customer outcomes
Lifecycle Engagement & Risk Management
- Drive adoption and success plan execution
- Conduct regular technical reviews
- Identify risks and recommend optimizations
Sales Support & Escalation Management
- Lead technical strategy for expansions
- Support POCs and co-innovation
- Manage resolution for escalated issues
Value Delivered to Customers
- Accelerate time to value
- Improve stability and uptime
- Strategic roadmap alignment
- Prioritized support and faster resolutions
- Higher ROI through continuous optimization
Commercial Acumen & Sales Enablement
- Support growth through hands-on sessions and enablement presentations
- Showcase tailored demonstrations to prospects for both small and large audiences
- Solution Mapping: Map business requirements to technical solutions
- ROI Calculation: Determine potential return on investment for proposed solutions
- Relationship Building: Cultivate relationships with clients, sales teams, and technical teams
- Collaborate with science and technology partners such as Databricks and Google
- Negotiation skills: Collaborate with clients and sales teams to reach beneficial agreements
Technical Account Leadership
- Product Knowledge: Develop a deep understanding of the company’s product or service offerings
- Demo Development: Design and showcase tailored demonstrations to prospects
- Proposal Writing: Contribute to RFPs/RFIs with detailed technical specifications and solutions
Project Management
- Timeline Management: Ensure projects are kept on track and within scope
- Stakeholder Management: Coordinate with various stakeholders to ensure smooth flow of presales activities
Requirements
- Scientific background (academic) and/or 5+ years of professional experience in Life Sciences
- Senior Technical Architecture experience (5+ years)
- Commercial tech sales support
- R&D IT or Data & Informatics
- Data Modeling: Understand logical, physical, and conceptual data models
- Database Systems: Proficiency in cloud RDBMS (e.g., Snowflake) and NoSQL databases (e.g., Redshift, Databricks)
- Big Data Technologies: Familiarity with tools like Spark and data warehousing solutions
- Cloud Platforms: Experience with AWS data services, and also Azure and Google Cloud
- Data Governance and Quality: Understanding of data lineage, metadata management, and data quality processes and tools
- Analytics and BI Tools: Familiarity with Tableau, Power BI, QlikView, and their backend requirements
Benefits
- Competitive salary and equity in a fast-growing company
- Supportive, team-oriented culture of continuous improvement
- Generous paid time off (PTO)
- Flexible working arrangements – Remote work
We are not currently providing visa sponsorship for this position
Location and Status
Amersham, England, United Kingdom; Reading, England, United Kingdom; Slough, England, United Kingdom; Reading, England, United Kingdom
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Job postings reflect current opportunities and may be filled or closed at any time.
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