Operations Manager .

• Has hands-on experience managing agency operations, with a strong understanding of how digital marketing teams work day to day.
• Has previously been responsible for managing ClickUp (or similar project management tools) to support delivery, resourcing, and accountability. It’s desirable that you’ve previously been involved in the rollout of such a platform.
• Has worked in a digital marketing agency environment and understands the types of tasks, workflows, and pressures teams operate under.
• Is confident working with people at all levels of the business and can clearly communicate expectations, drive adherence to processes, and manage change professionally.
• You’re good with data and you know how to make Google Sheets do smart things.
• Can engage and influence both in-person and remote team members, building trust and buy-in across a distributed team.
• Is proactive and improvement-led, bringing ideas to the table on how processes, systems, and ways of working can be refined; not just executing what already exists.
• Brings strong organisational and prioritisation skills, with the ability to manage multiple moving parts without things slipping.
• Has clear, confident written and verbal communication skills.
• Is based in, or open to regularly working from, the North West (desirable).

The key responsibilities and tasks of the role are …

• Own and evolve the operational foundations of the agency, working closely with senior leaders to scope, deploy, and optimise ClickUp as the central system for delivery, resourcing, and reporting.
• Build and maintain clear operational reporting that gives leadership visibility over team capacity, utilisation, delivery performance, budget health, and upcoming resourcing risks across client accounts.
• Act as a trusted operational partner to senior leaders, providing data, insight, and practical support that helps the agency run smoothly and scale effectively.
• Work closely with team leaders to clarify weekly delivery expectations, balance workloads, and address over- or under-utilisation before it impacts delivery or client experience.
• Identify and flag projects at risk of going over budget or past deadlines, working with teams to resolve issues early and protect client delivery.
• Document and maintain core operational processes, ensuring they are consistently followed while proactively improving speed, efficiency, and ways of working.
• Provide senior leaders with timely, accurate operational updates, highlighting risks around delivery, capacity, budgets, or deadlines and supporting resolution.
• Ensure operational hygiene across the business, including accurate and timely timesheet submission and task tracking to support reliable planning and decision-making.
• Manage annual leave approvals and capacity planning, ensuring teams are covered and client delivery remains protected during busy periods.
• Own the operational setup for new clients and team members, including ClickUp configuration, onboarding, and offboarding processes.
• Maintain a trusted pool of freelancers to help cover capacity gaps when required.
• Maintain visibility over agency software, subscriptions, and tooling, ensuring systems are well-managed and fit for purpose.
• Track team training and ensure essential training is completed and kept up to date.

What we’ll offer you …

• A salary of up to £55,000 per year depending on experience.
• 28 days annual leave + bank holidays + Christmas shutdown. With each completed year of service, the base entitlement will increase by 1 day, to a maximum of 33 days.
• £1k per year training budget to attend conferences and workshops or use in another way to develop your skill set.
• An agency-wide wellness programme, private health cash plan and access to mental health first aider support.
• Encouragement and support to speak at industry events and write for top publications.
• Opportunities to represent the agency at awards events across the globe.
• Flexible working including remote, office-based, hybrid and work from anywhere.
• An enhanced maternity and paternity package.

To apply …

If you think you have what it takes to join Digitaloft as a Operations Manager, we’d love to hear from you.

Please send a copy of your CV and a cover letter to:

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