VP, Service Design & Customer Experience Strategy

TwinThread in Greater London is seeking a Vice President of Service Design to champion innovative service design within the Commercial and Investment Bank. This role involves leading cross-functional teams to deliver exceptional customer experiences while ensuring alignment with business objectives.

The ideal candidate will have a strong background in service design and systems thinking, with a track record of implementing user-centered design principles. The role offers a unique chance to drive strategic initiatives that enhance customer satisfaction and operational excellence.

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