Operations Support Agent – Maternity Cover

Hours: 20 per week. Maternity Cover

Shift: Monday to Friday. 16:00 – 20:00

Salary: £14.02 per hour. Additional Premia paid for hours worked between 7pm – 10pm (£1.51) and 10pm – 6am (£1.82).

Responsibilities

• Answering incoming calls from customers in relation to collection requests, along with delivery queries.
• Sorting and allocating premium and distance deliveries.
• Checking and investigating (when needed) failed deliveries/collections.
• Prioritising and re-allocating failures for the next day delivery as required.
• Inputting data into our tracking system.
• Maintaining clear and effective communications/collaboration with the team/managers and other depots.
• Following FedEx processes, procedures and controls. As well as external regulatory requirements.
• Providing support to your supervisor and team members as required within the location, whilst complying with all local and corporate legal requirements and ensuring the safe and secure movement of all freight.
• Ensuring that customers’ urgent packages get to the right place, on time.
• Providing customers a high quality customer service and making every experience outstanding.

Full training will be given along with a competitive salary and benefits package.

FedEx in the UK is Disability Confident ‘Committed’.

We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.

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