We are currently looking for a Patient Advisor to cover Maternity leave to work 20 hours a week Tuesday-Friday who excels in customer service, has strong communication skills and team spirit. Must be able to cover holidays and sickness. hours between 8am – 6.30pm
We would prefer a candidate who has GP Practice experience, but ultimately, we are looking for the right person for the practice and will consider transferable skills.
Ideally the candidate will have experience of using clinical systems (We are using System One) and be familiar with tasks, filing, coding, recalling patients.
The candidate will be someone who is able to manage change and feed in to Practice development. We require flexibility and willingness to part take in learning events and personal development.
The duties and responsibilities to be undertaken by members of the Practice administration are included in the job description and may include any or all of the items in stated, which is not exhaustive. Duties may be varied from time to time under the direction of the Operations Manager, dependent on current and evolving Practice workload and staffing levels
Main duties of the job
Job Summary
To assist to the practice team in the day to day running of the surgery in a positive and courteous manner.
Key Responsibilities
- Pulling and filing notes.
- Photocopying as requested.
- Scanning and coding of hospital letters and results.
- Liaising with members of practice team and community services as necessary.
- Handling completed repeat prescriptions to patient and checking names and address.
- Be able to cover all reception positions as necessary.
- Deal with home visit requests.
- Process repeat prescription requests in accordance with practice guidelines.
- Any other tasks allocated by Management.
Telephone Duties
- Making appointments.
- Taking requests for prescriptions.
- Giving out results.
- Ambulance transport bookings.
- Home visit requests.
- Deal with general enquiries and complaints.
- Contacting other providers.
Reception Duties
- Register new patients and temporary residents.
- Greet and direct patients and visitors.
- Making appointments.
- Handing out prescriptions and record in book.
- Ensure outstanding queries are explained and handed over to next shift, as necessary.
- Respond to needs of doctors and nurses during surgery.
- Collect payments from patients for non-NHS services.
- Deal with general enquiries and complaints.
Filing
- Pulling Lloyd George envelopes when requested by doctors.
- Scanning.
Prescriptions
- Dealing with requests for repeat prescriptions.
- Raising prescriptions as per Practice protocols.
- Dealing with queries relating to repeat prescriptions.
General
- Input and extract information from Practice computer system.
- Observe health and safety guidelines at all times.
- General housekeeping, e.g. keeping reception and waiting areas tidy.
- Make refreshments for doctors and other team members, participate in washing up.
- Any other reasonable duties as necessary.
About us
Dallam Lane Medical Centre is a friendly practice with a population of 5000.
We have 2 GPs (1 male 1 female).
1 Practice Manager.
1 Operations Manager.
1 Practice Nurse.
1 Nurse Associate.
1 Secretary.
Person Specification
Experience
- Knowledge and skills: Good interpersonal and communication skills, Good Computer skills.
- Experience of working in a GP practice.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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