Customer Services Co-Ordinator

Creating Peace of Mind by Pioneering Safety and Security

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 40 brands, 14,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond.

Key Responsibilities

Customer Service Co‑Ordinator is responsible for delivering high‑quality service to customers by accurately processing and fulfilling orders and enquiries, resolving issues, and ensuring Allegion is easy to do business with. The role supports excellent customer experience and contributes to continuous improvement of processes and service standards.

• Processing of customer orders accurately and in a timely manner
• Investigate and resolve customer complaints and queries to a satisfactory conclusion.
• Provide clear information on product availability, lead times and pricing in response to customer enquiries.
• Handle customer enquiries via phone and email, ensuring professional and customer‑focused communication.
• Work collaboratively with other business functions to deliver a seamless customer experience.
• Listen to and understand customers (internal and external) and take appropriate action. Provide all information in a clear and customer-focused manner.
• Build and maintain trusting relationships with customers and internal stakeholders
• Participate in team discussions to review Voice of the Customer and survey feedback; take action on findings to improve customer experience and internal processes.
• Occasional visits to customers alongside sales/commercial team as required
• Carry out additional ad hoc duties as required.

Skills, Experience & Education Requirements

• Enjoy working with people and providing excellent customer service
• Excellent administration skills with strong attention to detail
• Ability to plan, organize and prioritize workload to deliver KPIs
• Ability to work well in team
• Good interpersonal and active listening skills
• Clear verbal and written communication skills
• Enthusiastic, self‑motivated & solutions focused.
• IT literate, specifically Microsoft Office applications (essential)
• Comfortable dealing directly with customers face‑to‑face, by phone and in writing.

Desirable

• Previous experience in customer service, order processing or coordination roles.
• Experience with CRM and Order Wise

Allegion is an equal opportunity and affirmative action employer

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