Library and Information Assistant

As a Library and Information Assistant, you will deliver a welcoming, customer-focused library service, supporting a diverse range of users to access resources, digital services and self-service facilities. You will promote library activities and services, help customers use technology and online tools, and contribute to events and day-to-day operations. Working collaboratively with colleagues, volunteers and community partners, you will play a key role in creating an inclusive, accessible and well-presented library environment. What you’ll do – key responsibilities

Responsibilities

• Deliver a high-quality, customer-focused library service, responding to enquiries in person, by phone, email and online, and resolving issues or escalating where needed.
• Welcome visitors as a first point of contact and promote inclusive, accessible support in line with equality, diversity and wellbeing values.
• Help customers access library resources, digital services and self-service tools, supporting use of IT systems, online platforms and personal devices.
• Promote library services, events, reading materials and digital resources, encouraging independent use while supporting those who need additional help.
• Support and deliver a range of activities and events and inspire a love of reading for all ages.
• Maintain attractive, well-presented stock displays and a welcoming library environment.
• Work collaboratively with volunteers, community groups and partners, supporting positive volunteering opportunities.
• Contribute to service performance by understanding targets and maintaining compliance with relevant policies, including data protection and copyright.

Qualifications

• Demonstrate knowledge of the legal requirements of the libraries service.
• Have a wide general knowledge, an interest in books, and a digital curiosity.
• Demonstrate knowledge and awareness of the attributes and library needs of particular user groups and community groups.
• Experience of communicating effectively with a wide range of people.
• Experience of confidently using digital technology and a variety of IT systems to support service delivery.
• Takes responsibility for own learning and personal development. Ongoing support, training and guidance will be offered.
• Confident in the use of digital technology.
• Ability to communicate with people at all levels effectively.
• Demonstrates excellent verbal and written communication skills with people at all levels and is numerate.

Desirable

• Experience of working positively and proactively as part of a wider team.
• 2 GCSEs (or equivalent) at level 4 (grade C) including English and Maths.
• Ability to work with competing deadlines and prioritise work.
• Ability to share knowledge with colleagues, customers, partners and others.
• Ability to work with minimal supervision and use own initiative.

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