Customer Experience & Team Support Specialist

Co‑op is looking for dedicated individuals to join our Customer Team Member, Customer Team Leader, and Store Manager roles. The positions focus on providing excellent service, ensuring the store remains safe and inviting, and supporting the local community. We offer competitive pay and a range of benefits to support your well‑being and professional growth.

Responsibilities

• Deliver friendly, thoughtful service by responding to customer queries, championing Co‑op products and Membership, and creating a pleasant shopping experience.
• Collaborate with store colleagues to solve problems and support one another.
• Maintain store standards: keep shelves stocked, prices correct, dates up‑to‑date, and temperatures within safe limits.
• Introduce new products and services by sharing experiences and facilitating smooth transitions for customers and staff.
• Support community involvement by participating in local activities and events.
• For Customer Team Leaders: assist the Store Manager, uphold safety and well‑stocked displays, and exemplify best practices.
• For Store Managers: lead a team of Managers across multiple stores, drive sales, deliver a great customer experience, and implement store strategies and projects.

Qualifications & Traits

• Genuine care for customers and members.
• Excellent people skills and the ability to build positive relationships with customers and colleagues.
• Positive approach to change and problem‑solving.
• Strong sense of community, commercial awareness, and leadership skills (for Manager roles).
• Flexibility to work a mix of opening, closing, mid‑day, evening, and weekend shifts.

Benefits

• 31 days holiday (including bank holidays, pro‑rated for part‑time staff).
• Pension scheme with up to 10% employer contribution.
• 30% discount on all Co‑op products in store and 10% discount on other brands.
• Virtual healthcare services for you and your family, including GP appointments, eye care, mental health and nutrition consultations.
• 24/7 employee assistance service.
• Full, paid training and dedicated support for personal development and career progression.
• Rotate schedules shared three weeks in advance and accessible on your phone.
• Cycle‑to‑work scheme.
• Wagestream: a money‑management app giving you access to a percentage of your pay as you earn it.

Working Pattern

The role requires a mix of opening, closing, and mid‑day shifts, including at least two evening shifts and one weekend shift (Friday after 6 pm, Saturday, or Sunday). Availability will be discussed further in interview.

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