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Cardiology Receptionist & Admin
The closing date is 09 June 2026
We are looking for a motivated and friendly Receptionist to join our Cardiology team. Our reception staff are often the first point of contact for patients on arrival, so a warm, approachable manner and strong communication skills are essential to ensure a positive patient experience for those attending for admissions and clinic appointments.
If this sounds like you and you have good clerical and keyboard skills, we would love to hear from you and welcome you to our supportive reception and clerical team.
Our administration and reception staff play a vital role in supporting both patients and clinical teams. The role involves a range of clerical duties, including using hospital systems to update patient records, within a busy team environment.
We currently have two positions available:
- One full-time role (37.5 hours) based at Poole Hospital
- One 30-hour role based at Royal Bournemouth Hospital (RBH)
There will also be an expectation to provide cross-site cover as required, for example during periods of annual leave or absence.
Main duties of the job
To provide an efficient and effective admissions service to all patients attending the department and adhering toall policies and procedures applicable to the service.
Excellent communication skillsrequiredto deal with patients and colleagues in a confidential and sensitive manner.
General reception dutiessuch as greetingpatients ,checking them in – dealing with patients over the phone with queries
This is a diverse role, which will involveassisting with a range of cardiac bookings when needed as well as covering the reception desk and carrying out general administration duties.
The ideal candidate needs to be flexible and adaptable,possessexcellent organisational skills whilstmaintaininga friendly disposition. This role works alongside the existing booking clerks, bookings co-ordinator and reception staff and will offer service resilience and the ability to cross cover each other for leave
About us
UHD are investing, developing and transforming Trust services in line with the New Hospital Programme. As part of this, some services may move site this year or next, either temporarily or permanently. Recruiting Managers will be happy to answer any service-specific questions at interview.
If a role or service relocates as part of a planned move, excess mileage will not be reimbursed. Travel from home to the new work base will be classed as a normal commute. Any other changes will be managed under Trust or national terms and conditions.
UHD has active networks including Women’s, BAME, Pride, EU, Pro Ability, and Armed Forces. We support Disability Confident and Armed Forces Covenant interview schemes.
AI tools may be used, but applications must honestly reflect your own skills and experience. Integrity is key to our recruitment process.
Job responsibilities
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.
Person Specification
Qualifications
- Basic computer and keyboard skills
- GCSE in English or equivalent
- Word processing or similar
- Numeracy and Literacy
Experience
- Experience of working with members of the public
- Previous clerical experience within a busy office, working under pressure and to strict deadlines.
- Ability/experience to work in a demanding environment
- Experience working in a health care organisation
- Experience working in cardiac environment
Technical skills
- Computer literate with Microsoft office experience, particularly Word, Outlook and Excel
- Able to demonstrate attention to detail and to work with accuracy when undertaking repetitive tasks
- Knowledge of hospital Systems: eCamis / TOMCAT / EPR
Knowledge
- Evidence of effective written and verbal communication skills
- Ability to work under pressure in a busy environment.
- Knowledge of patient confidentiality Office experience
- NHS Experience
- Knowledge of cardiology procedures
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
University Hospitals Dorset NHS Foundation Trust
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