Admin Officer / Receptionist
We are seeking an Admin Officer / Receptionist for the Renal Services department at Sheffield Teaching Hospitals.
The post holder will provide clerical support to the Renal Clinical Nurse Specialist Teams and patients.
Our administration staff are the engine that keep our hospitals and services running smoothly and provide excellent business support to our staff and patients. If you’re passionate about making a difference, have solid IT and organisational skills and an eye for detail, our admin role could be the job for you.
Whether you are great at customer service and enjoy welcoming and helping people, love delving into detail to see a task through independently or thrive off working in a team to help deliver projects and services, we have variety of roles to suit your skills.
Main duties of the job
Duties will include:
- To undertake a comprehensive administration service to the Renal Clinical Nurse Specialist Teams, working as part of the Clinical Nurse Specialist Administrative Team hub.
- Organise Consultant/Specialist Nurse outpatient activity, using hospital EPR systems, and any other identified sources, eg MS Excel Spreadsheet, to book new and follow up appointments in line with Trust/National policy to meet local and National targets.
- To act as an initial point of contact the GP’s, consultants, medical staff and health care professionals for queries relating to the Clinical Nurse Specialist Teams, taking accurate messages as and when required.
- Arrange clinic cancellations and amendments in line with Trust policy to meet local and National targets liaising with the and consultants and any other relevant staff to maintain an efficient service.
- Liaise regularly with colleagues including management team, consultants and other administrative staff to ensure full utilisation of all available outpatient slots.
About us
At Sheffield Teaching Hospitals, we respect and value all of our staff, and the patients and communities we serve. We are a leader in the NHS and research sectors and provide excellent staff benefits, including pay, annual leave, pensions, staff discounts, and subsidised childcare.
We are also committed to professional development our staff. If you are successful in your application for this job role, you will be offered the opportunity to start on a Level 3 Business Administrator Apprenticeship. Completing the apprenticeship offers a gateway to further career opportunities and senior roles with us.
Person Specification
Education and Qualifications
- GCSE at Grade C/4 in English and Maths (or equivalent qualifications) or equivalent experience
- NVQ Level II in Business Administration / Customer Service / IT
Experience
- Experience of working within an office environment
- Experience of working in a public facing role.
- Relevant experience within the NHS
Further Training
- Knowledge of / experience of using information and/or customer service systems
- Working knowledge of Microsoft Office packages including Outlook, Excel and Word
- Previous experience Infoflex / 59R Software
- Previous experience of PAS / Infoflex / SystmOne (area specific software)
Skills and Knowledge
- Understanding of data protection issues and the ability to maintain confidentiality
- Excellent communication skills, with ability to deal with staff at all levels
- Displays use of initiative with effective organisational skill
- Ability to prioritise and work to strict/conflicting deadlines
- On-going commitment to personal development
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Sheffield Teaching Hospitals NHS Foundation Trust
£25,272 a year pa/pro rata for part time staff
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