Customer and Operations Assistant: Makerspace
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About the Role
We are seeking a Customer & Operations Assistant – Makerspace to support the ongoing development of library-based Makerspace services in a fast‑changing, technology‑driven environment. The role requires flexibility, a willingness to adapt to new systems, technologies, and service delivery models, and a commitment to helping customers and colleagues navigate these changes with confidence.
Key Responsibilities
- Support the delivery and continuous development of Makerspace services within libraries
- Adapt quickly to new technologies, tools, systems, and working practices as Makerspace services evolve
- Provide clear, confident customer support during periods of service, process, or technology change
- Assist users of all ages to engage with new and emerging technologies, often with varying levels of digital confidence
- Support the maintenance, updating, and safe use of Makerspace equipment, hardware, and software as technology advances
- Contribute ideas for improving services, processes, and activities in response to feedback and developments within the wider Makerspace community
- Organise and deliver workshops, events, and demonstrations, adapting content and delivery to suit different audiences and settings
- Provide ICT and digital support to library users and staff, particularly when systems or platforms change
- Work flexibly as part of the library rota, including evenings and Saturdays, and support wider library services as required
Qualifications
- An Enhanced with Barred List Disclosure and Barring Service (DBS) check will be requested for this job. It is an offence to apply for the role if the applicant is barred from engaging in regulated activity relevant to children or adults at risk.
- Level 3 – you will need a good level of conversational Welsh. Reasonable support can be provided on appointment to reach this level.
Benefits
- Automatic enrolment into the Local Government Pension Scheme
- Generous annual leave entitlement with the option of purchasing additional annual leave
- Access to staff health and wellbeing support
- Personal development and career progression
- Staff discount schemes and other benefits e.g., cycle-to-work scheme
- Flexible working and family friendly policies
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