Job Description
As a Content Quality Control Operator, you will assess Sky’s linear and on-demand content before release across platforms including Sky Glass, Sky Q and NOW, ensuring video and audio quality meet the high standards our customers expect. You will review fast‑turnaround Premier League highlights and major movie premieres. You will assess SD, HD, SDR and HDR picture formats, alongside Atmos, 5.1 and stereo audio mixes, and ensure content is free from defects. Additionally you will enrich content metadata, including timecode markers such as the start of end credits.
Responsibilities
- Validate the output of automated quality‑checking tools using spot checks and full assessments.
- Accurately record assessment data to support clear reporting and continuous service improvement.
- Identify marker points in content to support features such as skipping opening titles and end credits.
- Work within tight deadlines, prioritise workloads around release dates and times.
- Investigate errors quickly, identify root causes and recommend solutions.
- Manage queries from internal and external clients to ensure quality standards are met.
Qualifications
- Excellent communication skills and a strong commitment to delivering great service.
- Team player mindset, able to collaborate, support others and contribute positively to team performance and culture.
- Performance in a fast‑paced, high‑pressure, business‑critical environment.
- Passion for great content.
- Understanding of common audio and video quality issues.
- Strong work ethic, flexibility, conscientiousness and collaborative approach.
- Ability to work a rotating shift pattern covering 24 hours a day, seven days a week.
Essential Criteria
- Work to tight deadlines and prioritise workloads around release dates and times.
- Actively contribute as part of a team, collaborating across shifts, sharing knowledge and supporting colleagues.
- Manage queries from internal and external clients, ensuring audio and video quality meets expectations of a premium content provider.
- Investigate errors quickly, identify root causes and recommend solutions.
Desirable Skills and Experience
- Excellent organisational skills and prioritise effectively across multiple deadlines.
- Own key work areas and solve problems proactively.
Benefits
- Free Sky TV or NOW package, including Sky Sports and Sky Cinema.
- Pension package with up to 9% employer contribution.
- Private healthcare with mental health support.
- Aviva Digital GP and dental insurance.
- Discounts on Sky products including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect.
- Sharesave and Tech schemes.
- Range of Sky VIP rewards and experiences.
How you’ll work
Hybrid working: 2 days in the office per week. 77‑hour fortnightly shift pattern, mixing early (07:00–19:00) and late (10:00–22:00) shifts, with a full week of night shifts on a rotational basis approximately every 2–3 months.
Equal Opportunity Statement
We are an equal opportunity employer and value diversity. We are a Disability Confident Accredited Employer and encourage applications from all candidates. We will make reasonable adjustments to support applicants where appropriate.
Employment Eligibility
You must have the appropriate right to work in the UK. Sky does not offer sponsorship for this position.
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