Our stations team at Lancaster and Oxenholme are looking for enthusiastic individuals to join our Talent Bank of Customer Service Assistants.
Various contracts available including Full Time, Part Time, Permanent and Fixed Term.
At Avanti West Coast it is our mission to be the transport of choice, connecting our customers and communities across the West Coast.
Are you PASSIONATE about delivering excellent customer service with INTEGRITY? Do you have an AMBITIOUS drive to make a genuine difference to others?
Then this is the opportunity for you!
Here at Avanti West Coast, we are pushing the boundaries to set new standards for customer experience and operational excellence across our network and the communities we serve. No day on the railway is the same, with over 500,000 customers travelling on our network weekly, our Stations Customer Service Assistants are COMMITTED to keeping our customers safe at the station and play a vital role in keeping the network moving seamlessly.
In this role you can bring your AUTHENTIC self to make our customers’ experience memorable as they travel through our stations. We want you to be you!
Key Responsibilities
- Provide travel assistance, information and guidance to customers throughout the station including on platforms, concourse and all public areas.
- Take initiative in problem solving and providing reassurance to customers.
- Ensure the safe and punctual dispatch of all services.
- Keep colleagues and customers safe through completing safety checks on the station.
- Be an ambassador for the company by going above and beyond for our customers.
Learning new things and meeting new people is a plus – you could be just who we’re looking for.
Please note this is a safety critical position and you will need to pass a safety critical medical test if successful. Training will be provided.
Benefits
- Final salary pension.
- Free travel on Avanti West Coast for you and eligible family members.
- Privilege Travel card (75% off other train operators fares for leisure travel).
- 30 days holiday, increasing by 1 day for every completed year of service to a maximum of 37 days (inclusive of bank holidays).
- 10 free journeys on other First Group Train Operators.
We reserve the right to withdraw this advert at any time due to high volumes of applications.
Talent Bank
When successful through the recruitment process you will be placed in a Talent Bank. A Talent Bank holds your details for 12 months. If suitable roles become available we will contact you to offer a role. After 12 months, if you have not been offered a role you will need to reapply.
Equal Opportunities
Avanti West Coast recognises the benefits of building a diverse workforce and employing people from diverse backgrounds, including race, religion, age, gender, gender identity, disability, and sexual orientation.
Our Values
- Passionate – We foster a culture where everyone is driven by our mission and dedicated to achieving it together.
- Committed – We are committed to safety, reliability and delivering the very best for our customers, colleagues, stakeholders and the industry.
- Integrity – We believe in taking responsibility for our reactions and decisions to ensure we do the right thing even when it is difficult and hold others accountable for doing the same.
- Ambitious – We strive to be the best and are curious about new ways of working within our business and the wider industry.
- Authentic – We are genuine, caring and grounded individuals that operate and communicate with openness, trust and clarity.
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