NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non‑clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.
The Role
Reception/Clerical Officer (Band 2) providing front‑of‑house, administrative and clerical support to Adult Community Mental Health Services within East Renfrewshire HSCP. Acts as the first point of contact for service users, staff, and external partners, ensuring smooth day‑to‑day operations across two health and care centres.
Band 2 roles are not eligible for sponsorship under the Skilled Worker or Health and Care Worker visa routes.
All other roles will be assessed for sponsorship eligibility in line with current Home Office requirements. NHS Greater Glasgow and Clyde (NHSGGC) can only issue a Certificate of Sponsorship (CoS) where these are met.
Duration, Location, and Working Pattern
- Fixed‑term/secondment until 31 December 2026
- 15 hours per week
- Shift Pattern – Thursday, 9 am‑5 pm – Friday, 9 am‑5 pm
- Base location – Barrhead/Eastwood
For roles where less than full‑time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.
Key Responsibilities
- Provide reception duties as the first point of contact for East Renfrewshire HSCP.
- Assist with room bookings and general administrative tasks for Adult Community Mental Health Teams.
- Update and maintain PMS (Trakcare/Care Partner), EMIS, and referral management systems.
- Maintain accurate patient records and ensure confidentiality across NHS GGC and other health authorities.
- Process referrals: create and update client details, gather supporting information, and direct referrals to appropriate teams.
- Handle telephone enquiries from GPs, health staff, clients, carers, and relatives, often involving sensitive or emotionally challenging information.
- Manage incoming calls and direct them appropriately.
- Maintain stock lists, order supplies via PECOS, and file related paperwork.
- Photocopy and distribute documents for meetings and projects.
- Perform routine clerical tasks as required.
- Provide cover for other admin staff during absence or sickness.
- Maintain and distribute contact lists.
- Input staff rotas into SSTS.
Knowledge, training, qualifications and/or experience required to do the job
- Ability to use NHS systems such as Trakcare, Care Partner, EMIS, and SSTS.
- Understanding of confidentiality, data protection, and handling sensitive information.
- Strong communication skills for dealing with service users, carers, clinicians, and external partners.
- Administrative competence, including filing, stock management, and document handling.
- Familiarity with the PECOS ordering system (implied by duties).
What We Offer
We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.
- A minimum of 27 days annual leave, increasing with length of service, plus public holidays
- Membership of the NHS Pension Scheme, including life insurance benefits
- Salary Sacrifice Car Benefit Scheme
- Development opportunities including study bursaries, e‑learning and classroom‑based courses
- Enhanced pay for working public holidays
- NHS discounts on a wide range of goods and services
- Confidential employee support and assistance, including counselling and psychological therapies
NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.
By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.
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