Main area Administration Grade Band 3 Contract Permanent: 30hrs per week Hours Part time – 30 hours per week (30 hrs per week, Monday and Tuesday and Wednesday must be covered, there is some flexibility on the remaining day.) Job ref 387-S7503-RUH
Employer University Hospitals Bristol and Weston NHS Foundation Trust Employer type NHS Site St Michaels Hospital Town Bristol Salary £25,760 – £27,476 pa pro rata Salary period Yearly Closing 11/06/2026 08:00
Thoracic Admin Assistant
Band 3
Job overview
This is a fantastic opportunity for a hardworking and enthusiastic individual to join the Ear Nose and Throat (ENT) Outpatients Department in an acute city centre hospital.
This is a varied role which will allow the successful candidate to gain administrative experience in all areas of the department.
Working in a fast-paced environment as part of a large, friendly and supportive team, you will draw on your experience and skills to effectively communicate with patients, clinicians and peers to support the effective management of a range of administrative tasks.
The successful applicant will be enthusiastic, confident and self-motivated, with excellent customer service and organisational skills.
Main duties of the job
Communication:
- To support the triaging of referrals by liaising with key clinical staff
- Manage patient communications both via telephone and through Trust systems to create letters, emails and text reminders
- Act as a point of contact for queries from clinical and non-clinical staff
- Liaise with clinical and non-clinical teams across the Trust via telephone and email
- Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate
- To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner
Organising and Planning:
- To carry out associated clerical duties, for example maintaining accurate filing systems, receiving post, diary management and scanning patient notes if required
- Ensure clinic lists are effectively utilised in discussion with the appropriate clinician and manager, and rebook any cancelled appointment slots
- Checking and sorting investigation reports and passing information on to clinical team as required
- Ensure speciality specific documentation is completed and filed appropriately
- Attend appropriate meetings as required by the role’s line manager
Person specification
Qualifications and Training
- Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
- NVQ Level 3 or 2 A/ AS Levels or have equivalent work/appropriate experience to this level
Knowledge and Experience
- Clerical / administrative experience, including filing and/or reception
- Experience of dealing with the public, both on the telephone and in person
- Previous NHS experience
- Experience of using a Patient Administration System
Skills and Abilities
- Effective and polite manner when dealing with people, both face to face and on the phone
- Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
- Ability to work effectively in a busy team, adjust to change and motivate others
- Ability to work on your own, using your own initiative
- Confidence to handle difficult conversations with patients, relatives and carers
- Effective organisational skills
- Good IT skills including Microsoft packages
- Working knowledge of outpatient policies and procedures
We welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust. The Trust is an equal opportunities employer committed to diversity and inclusion. To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at interview.
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