Contract Manager

Contract Manager – FM Service Provider – City of London – Up to £75,000 per annum

CBW are currently recruiting for an experienced Contract Manager to oversee the delivery of all hard FM services across a recently refurbished, high‑profile commercial campus. The role involves managing a dedicated on‑site team, including engineers, supervisors, and administrators, ensuring all planned and reactive maintenance activities are completed to the highest standards, and that the properties operate efficiently on a day‑to‑day basis. The Contract Manager will be responsible for a small portfolio of buildings, all within walking distance of each other, coordinating the team to maintain smooth operations across the entire portfolio.

Hours of Work

• Monday to Friday – 08:00 am to 17:00 pm

Key Duties & Responsibilities

• Report directly to the Operations Manager.
• Oversee and manage agreed KPIs and SLAs to ensure contract performance.
• Take ownership of the company’s health, safety, and environmental standards on the contract.
• Plan and coordinate building shutdowns and complex client projects.
• Ensure adherence to the company’s quality procedures across the site.
• Manage recruitment and onboarding of new staff as required.
• Lead the development of all team members, including conducting annual appraisals.
• Monitor staff attendance, manage absenteeism, and handle disciplinary matters when necessary.Build and maintain strong daily relationships with the client.
• Oversee all reporting requirements for the contract.
• Identify and pursue additional business opportunities that enhance client satisfaction and grow contract revenue.
• Provide technical guidance and support to both the client and the engineering team.
• Manage the permit‑to‑work system effectively.
• Represent the company in client meetings.
• Maintain a strong understanding of financial performance, including P&L and budget responsibilities.

Requirements

• Qualified in an engineering discipline (Electrical or Mechanical); C&G, HNC, HND or higher.
• Experience of service delivery across a mobile commercial portfolio (Hard Services).
• Previous experience of managing an FM engineering team.
• A proven track record in commercial building maintenance.
• Ability to communicate both verbally and in writing with all levels of staff and clients.
• Ability to manage and prioritise a demanding and varying workload.
• Excellent communication and customer service skills.

Please send your CV to Katie at CBW Staffing Solutions for more information.

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