Grade B – £28,598 – £33,699
Consultation grade – subject to formal evaluation under the Pay Equity Review
Working 36.5 hours per week
Are you ready to play a vital role in tackling one of Birmingham’s biggest challenges? As Europe’s youngest major city and one of the most diverse in the UK, Birmingham is ambitious about its future—and we’re determined to be the best.
Temporary Accommodation Review Support Officer
Our Housing Solutions Service is the front door for residents facing homelessness or housing crisis. With rising pressures—from legislative changes to the cost‑of‑living crisis—we are currently supporting over 5,000 families in temporary accommodation. Our priority is to help people move into safe, secure housing while providing high‑quality, outcome‑focused temporary accommodation.
Responsibilities
- Prepare case files and supporting documentation for Reviews Officers
- Liaise with customers, legal representatives and internal teams
- Monitor deadlines and ensure cases are managed in line with legislation
- Maintain accurate and up‑to‑date records
- Triage and allocate review cases efficiently
This is a fast‑paced and rewarding role requiring attention to detail, organisation and sensitivity when dealing with complex situations.
About the Team
Our Temporary Accommodation Team ensures households have access to safe, suitable accommodation. We work collaboratively with landlords, managing agents and internal services to maintain high standards across our portfolio and deliver compliant, high‑quality services.
Qualifications
- Customer‑focused, empathetic and professional
- Able to manage competing priorities in a busy environment
- Highly organised with strong attention to detail
- A confident communicator who works well with others
- Passionate about delivering excellent housing services
Experience in housing, homelessness or local government is helpful—but not essential. Full training will be provided.
Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.
Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.
Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.
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