A family-owned, global mobility leader with a $39 billion turnover, nearly 90,000 team members, and operations in 95 countries.
Led by CEO Chrissy Taylor, the third generation of the Taylor family, we’re built on a legacy that gives us the stability to focus on the long‑term success of our people, our customers and our business.
About the Role
Customer Service Representative – Bath Area
This is a temporary position starting immediately until October 2026 with the potential to extend based on business need. Flexible shifts are available across seven days a week. Pay: £13.25 per hour. Contracted hours: 45 per week.
Responsibilities
- Greet customers warmly upon arrival and assist them with the rental process from start to finish.
- Provide information about available vehicle options, rental rates, and additional services such as insurance coverage and GPS navigation systems.
- Process rental agreements accurately and efficiently, ensuring that all necessary documentation is completed and signed by the customer.
- Conduct vehicle inspections with customers before and after rental periods, noting any pre‑existing damage and explaining the return procedures.
- Deliver and collect vehicles across the region.
- Address any inquiries or concerns raised by customers regarding their rental experience, resolving issues promptly and effectively.
- Follow company policies and procedures regarding vehicle maintenance, safety, and security, adhering to all regulatory requirements.
Qualifications
- Excellent communication and interpersonal skills, with a friendly and customer‑focused attitude.
- Previous experience in customer service or retail.
- Strong attention to detail and ability to multitask in a busy environment.
- Strong work ethic and positive attitude.
- Flexibility to work a variety of shifts, including evenings and weekends.
- Must be over 21 years of age for insurance purposes.
- Must have a full manual UK driving licence.
Additional Information
We are committed to providing reasonable accommodations to support applicants during the recruitment process.
No drug or alcohol related offence within the last five years is permitted.
Location: Bath
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