Junior Administrative Assistant – £23,000 – £26,500 DOE

Junior Administrative Assistant

Hours of Work: Full-Time – 40 Hours over five days

Salary: Depending on experience

Established since 1998, the group is a well‑known supplier of B2B telecommunications, providing technology solutions throughout the UK with a turnover exceeding £23m.

We are currently recruiting for a Junior Administrative Assistant to join our busy Head Office team in High Wycombe. This is an excellent opportunity for someone looking to begin or further develop their career within a fast‑paced business environment.

The role offers a varied mix of administration, customer support, and operational tasks, making it ideal for someone organised, motivated, and eager to learn.

Job / Role Specification

• Handling incoming calls professionally and directing enquiries to the appropriate team members.
• Responding to customer enquiries via telephone and email in a professional and timely manner.
• Processing new customer orders and supporting amendments to existing services.
• Updating internal systems and maintaining accurate customer and order records.
• Assisting with data entry, documentation, and general administrative tasks.
• Supporting colleagues across multiple departments with day‑to‑day operational activities.
• Monitoring shared inboxes and ensuring enquiries are directed appropriately.
• Helping to coordinate customer requests and internal communications.
• Maintaining organised electronic filing systems and company records.
• Providing a high standard of customer service and administrative support at all times.

Person Specification

• Strong communication and interpersonal skills.
• Good attention to detail and accuracy.
• Organised, reliable, and able to prioritise workloads.
• Positive attitude with a willingness to learn.
• Comfortable using Microsoft Outlook, Word, and Excel.
• Ability to work effectively within a team environment.
• Professional and confident telephone manner.
• Ability to maintain confidentiality and handle information responsibly.

Education & Qualifications

• A-C grade GCSEs (or equivalent) in English and Maths (essential).
• Basic IT proficiency, including Microsoft Office applications.
• Previous office or customer service experience beneficial but not essential.
• Full training will be provided.

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