Customer Service & Admin Assistant

Customer Service & Admin Assistant

£12.71 per hour | Contract until January Shift options: Sun–Wed or Wed–Sat Hours: 10am – 6pm

About the Role

We’re looking for a proactive Customer Service & Admin Assistant to join a busy, friendly team supporting customers with their delivery bookings. This role is ideal for someone who enjoys problem‑solving, speaking with customers, and keeping things running smoothly behind the scenes.

Key Responsibilities

• Calling customers to reschedule delivery dates and times
• Preventing failed deliveries by confirming access, availability, and booking details
• Providing excellent customer service with a confident, professional phone manner
• Updating internal systems and maintaining accurate records
• General administration and database use to support the wider team

What We’re Looking For

• Strong communication and telephone skills
• A calm, friendly approach to customer conversations
• Ability to multitask and manage a steady workload
• Basic admin experience and confidence using databases or CRM systems
• Reliability and a positive, team‑focused attitude

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