Service Advisor

Service Advisor – £28,000 – £32,000 Basic Salary

Location: Chippenham

Salary: £28,000 – £32,000 Basic (OTE depending on bonus structure)

Pembrook Resourcing are currently recruiting on behalf of a well-established automotive dealership who are looking to add an experienced Service Advisor to their aftersales team.

This is a fantastic opportunity for someone with previous motor trade experience who thrives in a fast-paced, customer-focused environment.

Key Responsibilities

• Acting as the first point of contact for customers in the service department
• Booking vehicles for service, maintenance, and repair work
• Preparing job cards and ensuring accurate documentation
• Providing updates to customers throughout the day
• Upselling additional work, service plans, and products where appropriate
• Liaising with the workshop to ensure efficient workflow
• Handling customer queries and resolving any issues professionally

The Ideal Candidate

• Previous experience as a Service Advisor (essential)
• Excellent communication and customer service skills
• Ability to work well under pressure
• Strong organisational skills and attention to detail
• Confident in upselling and meeting targets
• Full UK driving licence

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