Customer Access Officer SLHD
Job profile for Customer Access Officer SLHD at St Leger Homes Doncaster.
Job details
Grade/Salary: Grade 3 (£27,254 – £28,142 pro rata), Pay award pending
Hours/Type: Part time, 30 hours per week (Monday to Friday, 11am to 5pm), permanent
Location: Between Shaw Lane Depot and The Civic Building, Doncaster, with agile working available after training.
Closing Date: No fixed closing date; application window will close once sufficient applications have been received.
About this role
Are you Positive, Optimistic, Caring, Professional, Supportive and able to take a Can-Do approach? If you constantly display these behaviours and want to put customers at the heart of everything you do, we could be the right place for you.
As the first point of contact for our tenants, your primary role will involve taking calls and supporting the wider team. Your goal is to ensure that both internal and external customers receive the best customer experience possible, including face‑to‑face service at our Civic reception.
Additionally, you will carry out administrative duties as required. You will need excellent written and verbal communication skills, proficiency in IT (Word and Excel), and strong customer service skills.
St Leger Homes offers a service accessible by external customers between 8am and 5pm. The most important thing is having the right attitude and displaying resilience, flexibility, and the ability to handle pressure during high volume calls.
Requirements
- Excellent written and verbal communication skills.
- Proficient in IT (Word, Excel).
- Strong customer service orientation.
- Positive, Can‑Do approach and ability to work under pressure.
Benefits
You will join a friendly and dedicated team and receive an excellent benefits package, including a generous annual leave entitlement (26 pro rata days on appointment, excluding bank holidays), company pension scheme, and private healthcare provision.
Please note: Applications may close early if we receive a high volume of applications.
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