Supervisor-Front Desk

Job Number: 26030287Job Category: Rooms & Guest Services OperationsLocation: The St. Regis London, 37 Conduit Street, London, United Kingdom, W1S 2YFSchedule: Full TimePosition Type: Non-Management

Responsibilities

• Resolve payment issues quickly and support staff with credit card processing problems.
• Follow up on guest concerns to ensure satisfaction with resolved issues.
• Process all guest check‑ins: confirm reservations, assign rooms, issue and activate room keys.
• Handle all payment methods (cash, checks, debit, credit).
• Set up accurate guest accounts at check‑in, including shared accounts and tax/incident details.
• Forecast no‑shows and arrange satisfactory alternative accommodations when required.
• Block rooms on the computer system and confirm requested requirements and special requests.
• Respond to phone calls, requests, and problems, referring to the appropriate department or personnel.
• Coordinate with housekeeping to ensure rooms are ready for check‑in.
• Review shift logs and record necessary information in the daily report.
• Count the cash bank at the start and end of each shift, balancing receipts per accounting procedures.
• Assist with staff recruitment, training, scheduling, performance evaluations, counseling, discipline, motivation, and coaching.
• Report accidents, injuries, or hazardous conditions to management.
• Adhere to company policies and procedures.
• Inspect team members’ uniforms and grooming for cleanliness and professionalism.
• Anticipate guest service needs and respond proactively.
• Communicate clearly and professionally, both verbally and in writing, and handle telephone calls with proper etiquette.
• Maintain positive relationships internally and externally, upholding quality standards.
• Stand, sit, and walk for long periods; move, lift, carry, push, or pull items weighing up to 10 pounds without assistance.
• Perform other reasonable duties as requested.

EEO Statement

Marriott International is an equal‑opportunity employer. We welcome people of all backgrounds, celebrate diverse cultures, talents, and experiences, and are committed to eradicating discrimination based on any protected characteristic.

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