CET FM Co-Ordinator

Essentially this role is to provide support and assistance with all aspects of contract service delivery across the University of Liverpool.

The role acts as the first point of contact for all matters related to Reactive, PPM Maintenance and Small Works.

Whilst technical qualifications are not required for this role, a good understanding and knowledge of the facilities maintenance sector is desirable.

Main Responsibilities and Duties to include

• Main duty to monitor and update our CAFM Systems
• To operate the CAFM System, receiving reactive and planned events, relaying information to those responsible for action and keeping the client updated where necessary.
• To ensure that all statutory and compliance PPMs are completed within the allocated time frame.
• Q&A all certification for Compliance related works
• Upload certification to relevant CAFM job ticket
• Ensure all remedials are logged and sent to Projects team to produce quotations
• To contribute to the efficient and effective working of the University’s Systems Thinking Approach
• To raise and issue purchase orders specific to Reactive and Planned works
• Liaise with Vendors to ensure all jobs are closed and or updated in a timely manner
• Liaise with Service Engineers to ensure all jobs are closed and or updated in a timely mannerSeek technical guidance and assistance for any aspects of the service delivery from Supervisors, Ops Manager or Project Managers
• Ensure any potential risks or issues are highlighted to the Business Support Manager
• Produce performance report in the agreed format at the required times
• General support and advice concerning Contract issues
• Resolve queries or raise them if necessary
• Receive and manage inbound and outbound calls
• Regular contact with the client so they are kept informed of any issues.
• Attendance of meetings as required on occasions
• Sub-contractor management, compliance, and desk top audits
• Overseeing and Submitting estimates for additional works
• Coordinating and overseeing minor project works
• Assisting with the implementation of any new processes that we roll out and ensuring all parties comply accordingly with them
• Ensuring we continually comply with the expectations of our client
• Excellent Maths and English, written and oral
• Must have knowledge and previous experience of Microsoft office packages especially MS excel
• Adaptable and flexible approach to work requirements
• Ability to produce high standards of work
• Ability to maintain an objective and positive focus through periods of high and sustained work pressure
• Good Timekeeping

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