Customer Support Advisor (Financial Support & Solutions)
salary up to £27,315.60 (depending on experience)
Job Type: Full Time
Area: Glasgow
Reference ID: Cus33734
Job Owner: Jade Nisbet
Hiring Stage: Live
If you are a registered client with Routes To Work, please contact your caseworker to apply. If you are not a registered client, please contact us to check you are eligible for this opportunity.
Customer Support Advisor (Financial Support & Solutions)
Full-time | Permanent
Pastdue Credit Solutions (PDCS)
No experience required – full training provided
You don’t need previous call centre or financial services experience to succeed in this role. If you’re a strong communicator who enjoys helping people, we’ll provide comprehensive, paid training to fully prepare you for the role and support you every step of the way.
About the role
At Pastdue Credit Solutions, we help customers who may be experiencing financial difficulty by having fair, supportive and professional conversations.
This role focuses on quality customer service, understanding individual circumstances, and agreeing realistic and affordable solutions. You’ll never be expected to pressure customers or push unaffordable outcomes – doing the right thing for customers is central to how we work.
What you’ll be doing
- Handling inbound and outbound calls in a professional, respectful manner
- Listening to customers and understanding their personal circumstances
- Agreeing affordable payment arrangements based on customer needs and affordability
- Supporting customers by signposting them to relevant charities and support organisations when appropriate
- Updating customer accounts accurately with call outcomes and notes
- Working towards achievable performance targets focused on service quality and positive customer outcomes
This role is ideal if you:
- Are a confident, friendly communicator with good listening skills
- Have empathy and enjoy helping people find solutions
- Are comfortable using computers and learning new systems
- Can work independently while also being part of a supportive team
- Want a stable role with genuine development and progression opportunities
No previous experience is required – attitude, communication skills and a willingness to learn are what matter most.
Starting salary up to £27,315.60 (depending on experience)
Monthly bonus paid for delivering strong customer service, having quality conversations, and achieving positive customer outcomes
Performance-based salary reviews, with up to 3 potential increases per year
42.5 hours per week, with structured shifts and breaks
Fully paid, robust training programme to set you up for success
Pension and Life Insurance
Free onsite parking
Clear career progression opportunities within our Contact Centre
Regular team incentives, competitions and social events
About Pastdue Credit Solutions
Pastdue Credit Solutions (PDCS) is a UK-based debt collection agency working with a wide range of companies across the UK to recover overdue payments fairly and responsibly.
We are:
- Authorised and regulated by the Financial Conduct Authority (FCA)
- Members of the Credit Services Association (CSA)
- Fully committed to ethical, compliant and customer-focused collections
We value colleagues who are resilient, adaptable, and passionate about delivering the right outcomes for both customers and clients.
Equal opportunities & accessibility
Pastdue Credit Solutions is an equal opportunities employer and proud to support the Disability Confident scheme. We welcome applications from all suitably skilled candidates and are committed to providing reasonable adjustments throughout the recruitment process.
If you’d like to discuss the role or have any questions before applying, our friendly recruitment team would be happy to help.
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