There are several different Band 3 Administrator roles throughout the Trust that you may be allocated to. Below is a brief description of the main responsibilities of these roles.
Ward Secretary
An excellent opportunity for an organised individual with attention to detail and proficiency in Microsoft Office, who is eager to collaborate with various nursing professionals and the wider multidisciplinary team (MDT). Full‑time and part‑time positions are available.
- Collaborate closely with ward leaders to provide administrative support in cancer care.
- Prepare documentation, communicate with stakeholders, and use Microsoft 365 to organise and schedule meetings on behalf of the Line Manager.
- Deliver exceptional customer service by providing a professional telephone service, taking accurate messages, and offering information and guidance as appropriate.
Patient Administrator
We are looking for highly motivated and proactive individuals to join our busy department as Patient Administrators. Full‑time and part‑time positions are available.
- Build strong relationships with consultants, administrative teams, nursing staff, and external providers, ensuring a smooth patient pathway through the department.
- Use Microsoft systems confidently, working with minimal supervision and demonstrating a tactful, sensitive approach to challenging situations.
- Serve as the first point of contact, handling telephone calls, emails, and visitors, responding promptly and efficiently to queries, or redirecting them to the appropriate person/department.
- Thrive under pressure, prioritise workload effectively, and collaborate with a large team, demonstrating flexibility in multitasking and covering for colleagues as needed.
- Communicate effectively with ward teams, matrons, divisional nursing staff, consultants, ward administrators, and patients.
- Familiarity with the Trust’s electronic systems is advantageous but not essential, as training will be provided.
Patient Services Administrator
We approach our conversations with patients with compassion and respect, recognising that this is a particularly challenging time for them. We seek candidates who are empathetic and capable of handling difficult conversations. If you are resilient and proactive, with the ability to thrive in a fast‑paced environment and respond to urgent requests from our stakeholders while meeting tight deadlines, we want to hear from you. Effective communication with care groups is essential to inform them of any capacity issues or patients at risk of breaching, as well as attending weekly meetings and following the necessary escalation procedures. The role requires close attention to detail and the ability to quickly assimilate information. Full‑time and part‑time positions are available.
- Handling approximately 20,000 calls each month from patients.
- Booking over 650,000 outpatient appointments annually across 50 specialties within the Trust.
- Managing clinic schedules, rescheduling, and cancelling appointments, and filling new clinic slots.
- Covering reception desks at all our locations, checking patients in, scheduling follow‑up appointments, and addressing queries.
- Preparing patient packs for outpatient clinics.
- Operating from 7:00am to 6:00pm Monday to Friday and from 8:00am to 4:30pm Saturdays; flexible within core hours.
- Various roles across the Trust, including in care groups such as Surgery, Outpatient Administration Centre, Pharmacy, Cancer Care, and more.
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