Customer Service Advisor

Are you passionate about helping people and providing exceptional service? Do you thrive in a fast-paced environment where your empathy and problem-solving skills make a real difference? AXA Assistance UK is looking for dedicated Customer Service Advisors to join our vibrant team in Redhill. This is more than just a job – it’s an opportunity to be part of a company that values your contribution and supports your growth. The target start date for this role will be the 1st of June 2026 and you will need to be 60% office based in Redhill (RH1 1PR).

Responsibilities

• Deliver high-quality, compassionate customer service to support our clients
• Handle inbound calls with professionalism and understanding
• Guide customers through claims and inquiries, providing clear information and next steps
• Support customers with kindness, respecting their individual circumstances
• Use your initiative and available resources to find the best solutions
• Maintain accurate case notes and logs to ensure smooth case management
• Promote a positive image of AXA Assistance UK through professional conduct
• Work collaboratively with colleagues and support team efforts, especially during busy periods
• Contribute ideas to improve customer experience and operational efficiency
• Follow company policies and procedures, including handling vulnerable customers and complaints

Qualifications

• Excellent communication skills, both verbal and written
• Strong empathy and respect for all customers and colleagues
• Ability to work effectively with digital platforms and software
• Resilience and calmness when dealing with challenging situations
• Ability to work efficiently under pressure and meet deadlines
• Strong organizational and time management skills
• A team player who supports and learns from others
• Suitable home environment with reliable broadband (for homeworking)
• Previous experience in customer service, contact centers, or claims handling is a plus but not essential

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

Benefits

• Starting Salary £24,750
• 22 days rising to a maximum of 27 days (based on a 5 day week)
• Retail Discounts
• Cycle2Work Scheme
• Discounted Home Insurance
• Employee Assistance Scheme
• Dr@Hand
• Discounted Gym Membership
• Free Financial Education/Pension Seminars

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