Customer Service Advisor

Customer Service Advisor – Durham

The rewards

• £12.71 – £18.90 per hour
• Vouchers awarded for star performance
• Free tea and coffee available onsite

Hours

• 37 hours per week — 8:00-11:30am starts to 17:30-20:00pm finishes
• Part time hours also available (27.5 hours per week)
• Weekend work: 3-5 weekends over an 8-week period (can be consecutive or spaced out depending on business needs)

The role of Customer Service Advisor:

• Handling inbound and outbound calls, emails, and customer enquiries
• Completing transactions and maintaining accurate digital and manual records
• Managing daily workloads to meet deadlines
• Escalating non-routine queries appropriately
• Collaborating with team members to support overall performance
• Providing general administrative support
• Ensuring compliance with internal controls and audit requirements

The ideal Customer Service Advisor:

• Candidates from all customer service backgrounds considered

This is a 12-month fixed-term contract with a well-established and reputable organisation, providing a fantastic opportunity to grow professional skills in a structured, process-driven environment.

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