We are seeking an experienced and motivated leader to join the Study Support Service at the East of England Regional RDN. This is an exciting opportunity to play a key role in how research studies are planned, supported and delivered across the NHS and wider health and care system. You will work within a collaborative national network focused on improving the consistency, quality and efficiency of research delivery.
You will join a supportive and knowledgeable team that values partnership working, continuous improvement and shared learning. We work closely with research sites, sponsors and system partners to solve challenges and strengthen research capacity across the region. Our culture is open, respectful and improvement-focused, with strong peer support and opportunities to develop leadership skills.
In return, we offer flexible working, excellent development opportunities and the chance to build expertise across a broad research portfolio. If you are motivated by making a difference to research delivery, enjoy collaborative problem‑solving and want to grow your leadership capability within the NIHR Research Delivery Network, this is an excellent opportunity.
As Study Support Service Manager you will lead delivery of Study Support Services across designated specialties and settings, ensuring high‑quality pre‑approval services (planning and placement and national cost attribution tools) and post‑approval services (portfolio oversight and on‑request support). You will line‑manage Study Support Service Facilitators, allocating workload, developing capability and supporting performance. You will work closely with research delivery organisations across the East of England to support study feasibility, address delivery challenges and strengthen research capacity and capability. You will collaborate with regional and national colleagues to ensure consistent service delivery and contribute to improvement initiatives across the network. You will use data and insight to monitor portfolio performance, identify risks and target support where needed.
Examples of Decisions You Will Make Include
- Determining study planning and placement recommendations based on feasibility and capacity.
- Deciding when portfolio performance issues require intervention or escalation.
- Prioritising team resource and improvement activity across specialties.
This role suits a collaborative, organised professional who combines operational delivery with partnership working and continuous improvement.
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first‑class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state‑of‑the‑art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
Benefits and Services
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream – access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
For further details / informal visits contact:Name: Lynsay BaileyJob title: Head of Partner Liaison and PlanningEmail address: Lynsay.bailey@nnuh.nhs.uk
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