Overview
We are looking for an independent, talented Patient Services Representative able to provide customer support to our customers using our equipment. If you are a Danish speaker, emotionally intelligent and empathetic you may be our next support representative to join our dedicated customer services team in Watford on a hybrid basis. You will be supporting our clients in Denmark who are using our devices for diabetes care and will be part of a wider team that speaks various languages, making this a genuinely global opportunity within our organisation.
Responsibilities
- Provides advice and support to customers, dealers, distributors and sales personnel responding to product-related questions and delivering safe and reliable technical support.
- Accurately and consistently documents customer feedback and troubleshooting completed on the call.
- Ensures on- or above-target compliance with call‑quality standards and manages time effectively by prioritizing calls, follow‑up, and administrative tasks to achieve team and individual Key Performance Indicators (KPI).
- Acts as a liaison between sales personnel and technical staff.
- Other duties may be assigned.
Qualifications
- Danish required, together with English both written and oral.
- Full job knowledge of systems and procedures obtained through prior work experience or education.
- Effective multi-tasking (navigating between programs to access customer data and input text during calls).
- 1–2 years of work experience in a customer service environment.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits
MiniMed offers a competitive salary and flexible benefits package.
Equal Employment Opportunity
It is the policy of MiniMed to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, MiniMed will provide reasonable accommodations for qualified individuals with disabilities.
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