Join to apply for the Team Leader role at Mountain Warehouse
6 days ago Be among the first 25 applicants
Join to apply for the Team Leader role at Mountain Warehouse
Get AI-powered advice on this job and more exclusive features.
Application Deadline: 22 September 2025
Department: UK Retail
Location: Stratford Upon Avon Maybird Retail Park (SUN)
Compensation: £12.82 / hour
Description
Are you a confident and passionate leader with a knack for motivating teams to deliver their best? Do you thrive in a fast-paced retail environment where exceptional customer service, innovative visual merchandising, and operational excellence are key? If so, Mountain Warehouse has the perfect opportunity for you!
We’re looking for a 24 Hour Team Leader (11:45-20:15 and 11:00 – 19:30 shifts) to guide and inspire our retail team to exceed targets while creating a welcoming, vibrant shopping experience that leaves a lasting impression on every customer.
Responsibilities
- Foster a collaborative and supportive team environment, uniting colleagues around shared goals.
- Drive continuous growth by coaching, training, and mentoring your team.
- Keep your team informed and engaged through clear, open communication.
- Empower your team with up-to-date product knowledge to meet customer needs confidently.
- Uphold impeccable shop floor standards, ensuring stock presentation, ticketing, and organisation are on point every day.
- Oversee daily store operations, including opening and closing duties, to ensure smooth workflows.
- Lead engaging visual merchandising efforts to create a clean and inviting space for customers and colleagues alike.
- Prioritise Health & Safety, safeguarding the wellbeing of your team and customers.
- Motivate your team to meet and exceed sales targets and KPIs.
- Identify growth opportunities for team members and suggest strategies for their development.
- Set the standard for exceptional customer service and ensure it’s delivered consistently.
- Resolve customer concerns promptly and professionally, creating memorable shopping experiences.
- Represent the Mountain Warehouse brand with enthusiasm and professionalism.
- Build connections within the local community, enhancing the store’s personal and welcoming atmosphere.
What we’re looking for
- Passionate about delivering outstanding customer service.
- A confident and reliable motivator, with a talent for inspiring others.
- Experience in all areas of retail, from stock control to visual merchandising.
- A strong communicator who can engage at all levels and provide constructive feedback.
- Proactive and results-driven, with a track record of setting and achieving goals.
- Approachable, trustworthy, and a natural team player.
- Skilled at problem-solving within company guidelines and policies.
Benefits
- Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary
- 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance
- 28 days annual leave, including Bank Holidays
- Access to Employee Assistance Programme, and a Colleague Hardship Scheme
- Generous Colleague Referral Incentive
- Auto-enrolment Pension scheme
- A stable, successful and supported environment
- Length of service awards
“You’re not just working in a store; you’re shaping an experience and creating a legacy. Embrace the adventure, for you are the driving force of positive change!”
Seniority level
- Mid-Senior level
Employment type
- Part-time
Job function
- Information Technology
Industries
- Retail
Referrals increase your chances of interviewing at Mountain Warehouse by 2x
Sign in to set job alerts for “Team Lead” roles.
Coventry, England, United Kingdom 1 week ago
Birmingham, England, United Kingdom 5 days ago
Warwick, England, United Kingdom 1 day ago
West Midlands, England, United Kingdom 1 day ago
Birmingham, England, United Kingdom 1 week ago
Birmingham, England, United Kingdom 1 day ago
Coventry, England, United Kingdom 2 weeks ago
West Midlands, England, United Kingdom 1 month ago
Coventry, England, United Kingdom 1 month ago
Birmingham, England, United Kingdom 1 hour ago
Coventry, England, United Kingdom 1 week ago
Birmingham, England, United Kingdom 2 days ago
Wellesbourne, England, United Kingdom 1 week ago
Birmingham, England, United Kingdom 5 days ago
West Midlands, England, United Kingdom 1 day ago
Tewkesbury, England, United Kingdom 2 weeks ago
Birmingham, England, United Kingdom 1 week ago
Banbury, England, United Kingdom 4 days ago
Birmingham, England, United Kingdom 6 days ago
Shipston-On-Stour, England, United Kingdom 1 day ago
Birmingham, England, United Kingdom 1 week ago
Associate Director – Client Welcome Team
West Midlands, England, United Kingdom 1 day ago
Birmingham, England, United Kingdom 5 days ago
Children’s SLT Team and Clinical Lead Early Years Complex Care
West Midlands, England, United Kingdom 4 days ago
West Midlands, England, United Kingdom 1 week ago
Warwickshire, England, United Kingdom 1 month ago
West Midlands, England, United Kingdom 1 month ago
Banbury, England, United Kingdom 2 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr…