Front Office Team Member

Company Description

Ibis Edinburgh Centre South Bridge is part of the Accor network, creating memorable moments for guests by connecting hearts from arrival to farewell.

Salary

£13.45 per hour

Applicants

Applicants must have a current right to work in the UK.

Job Overview

You will be the face of Ibis Edinburgh Centre South Bridge, delivering a welcoming experience and ensuring guests enjoy their stay with the highest service standards.

Benefits

• All Hearts Card works in Accor Hotels worldwide (discounts on stays, dining, shopping, etc.)
• Free night stays in our UK hotels (terms and conditions apply)
• Complimentary staff meals
• Uniform provided
• Base holiday allowance of 28 days per year, up to 33 days with length of service
• Recommend a Friend incentive
• Employee Assistance Programme to support wellbeing
• Pension scheme
• Company sick pay
• Opportunities to develop your talent through learning programs, academies and apprenticeships
• Active participation in initiatives to build a more inclusive and sustainable world
• And many other benefits and perks

Key Responsibilities

• You will be the face of Ibis Edinburgh Centre South Bridge, extending a warm welcome to guests and putting their wellbeing at the heart of everything you do, delivering a personal touch to their stay.
• Ensure a wonderful guest experience.
• Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check‑in, check‑out and throughout their stay.
• Ensure that all charges are accurate and posted on a timely basis.
• Handle all calls promptly and professionally.
• Document accurately all internal and guest messages.
• Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
• Attend to other duties as requested by Management and Supervisors.

Qualifications

• Prior experience working with OPERA cloud will be valued.
• Fluency in English.
• Strong customer service skills.

Training & Support

To help you navigate your role and support your success, you will receive comprehensive training in all front‑of‑house functions and safety of the property and people.

Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.

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