About MousWe are Mous. (Pronounced mouse, not moose.) People deserve tech and lifestyle products that are fit for purpose, perform as promised, and empower them to be their best. That’s why we’re building the go-to brand for products that genuinely deliver.
About the RoleWe’re looking for a commercially driven Head of Retail & B2B to lead and scale one of our most important growth channels. This is a true commercial leadership role with direct influence over revenue, strategy, and long-term growth across retail and B2B partnerships. You will own the Retail & B2B channel end‑to‑end, from commercial strategy and pricing through to execution, performance, and expansion. The role will focus on driving growth, building strategic partnerships, and creating a scalable function that supports the next stage of the business while ensuring growth is incremental and does not cannibalise other channels.
About YouThis is not a traditional account management role. We’re looking for someone with grit, strong commercial instincts, and an ownership mentality, excited by the opportunity to build and lead a high‑impact function within a fast‑growing business. You’ll ideally have experience within a retail, wholesale, or B2B product business, including leading teams or managing key commercial relationships. A strong track record of driving revenue and margin growth is essential, alongside confidence in pricing, forecasting, margins, and deal structuring. You should be comfortable thinking strategically while remaining hands‑on in execution, using data to guide decision‑making and identify growth opportunities. Strong communication, leadership, and problem‑solving skills are key, along with the ambition to grow with the business over time.
Key Responsibilities
- Collaborate with CFO to develop the retail/B2B strategy and set revenue and margin targets.
- Execute the retail/B2B strategy, including pricing and growth plan.
- Manage, mentor, and oversee the account management team, setting clear KPIs and ensuring consistent performance.
- Own key account relationships and commercial negotiations, making recommendations for pricing, deals, and partnership growth.
- Monitor account performance, market and company trends, identifying new opportunities and potential risks, and providing actionable insights for strategy adjustments.
Success Measurement
- Deliver revenue and margin targets across retail/B2B channels.
- Develop and lead the account management team, improving performance and capabilities.
- Implement pricing frameworks and account strategies that align with company goals.
- Identify and secure strategic growth opportunities with key accounts.
Hard Skills
- 5+ years in retail, wholesale, or B2B product‑based businesses.
- Proven experience owning or significantly contributing to revenue and margin growth.
- Strong commercial experience (pricing, margin management, deal structuring).
- Experience managing or leading account managers or commercial teams.
- Comfortable using data, reporting, and KPIs to drive decisions.
- Experience handling key accounts and leading commercial negotiations.
Soft Skills
- Commercially sharp and outcome‑focused.
- Strong ownership mindset.
- Confident communicator able to influence internally and externally.
- Strategic thinker who can zoom out and execute day to day.
- Resilient, adaptable, and comfortable in a fast‑paced environment.
- Effective people leader who can motivate, challenge, and develop a team.
Nice‑to‑have
- Experience in D2C brands or working alongside eCommerce teams.
- Exposure to international retail or distributor networks.
- Familiarity with ERP systems and building reporting frameworks.
- Experience scaling a team or function.
- Category experience (consumer goods / accessories / tech products).
Our Offer
We operate a hybrid working model, typically spending at least three days a week in our Hoxton office to maintain our collaborative culture. The role offers significant opportunity for growth, ownership, and career progression, along with a competitive salary reflective of experience and impact. The benefits package includes a 30% Friends & Family discount on all products, 25 days holiday + 8 bank holidays, one month paid leave after five years of service, Cycle to Work Scheme, HR perks and discounts, and regular socials and events (including an on‑site gym).
Our ValuesGet Results – We take accountability, prioritise impact, and push standards higher.Work Together – We collaborate openly, challenge constructively, and learn from each other.Enjoy the Ride – We stay agile, embrace change, and enjoy building something special together.
Our CommitmentMous is an equal opportunity employer. We celebrate individuality and are committed to building a diverse team with a wide range of experiences, perspectives, and backgrounds.
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