Job Overview
Customer Service Advisor / Danish or Spanish Speaker
An exciting opportunity for a multilingual customer service professional who is fluent in oral and written Danish or Spanish and English, with strong communication, administration and organisational skills, and experience using Microsoft Office in a fast-paced, customer-focused environment.
If you have worked in the following roles, we’d like to hear from you: Customer Support Advisor, Contact Centre Agent, Client Services Advisor, Customer Service Representative, Call Centre Agent.
Salary: Competitive
Location: Brighton, East Sussex (BN1) – Office Based
Job Type: Full-Time, Permanent
Working Hours: Flexible towards work schedules and rotas (mornings, evenings, middle shifts, weekends, and public holidays)
Essential Requirement: Fluent Danish or Spanish and English communication skills (both oral and written)
You must also be happy working shifts.
Responsibilities
- Customer Support Delivery: Provide excellent service via phone, email and web chat in Danish or Spanish
- Query Resolution: Respond to customer enquiries, concerns and requests in a timely and professional manner
- Complaint Handling: Resolve issues efficiently and courteously, taking appropriate remedial action
- Problem Solving: Identify root causes, offer solutions and follow up to ensure full resolution
- Customer Satisfaction: Maintain a strong customer focus and consistently exceed expectations
- Issue Escalation: Escalate complex or regulatory matters to relevant internal teams
- Team Collaboration: Liaise with departments such as Payments and Fraud to resolve queries
- Record Keeping: Accurately update customer records and document interactions
- Mentoring Support: Provide guidance to junior team members where required
- Quality Improvement: Contribute ideas to enhance processes and customer experience
Candidate Requirements
- Essential: Excellent verbal and written communication skills in Danish or Spanish and English
- Strong customer service and communication skills with a professional telephone manner
- Ability to multitask, prioritise workload and perform under pressure
- Excellent attention to detail and accuracy in data entry and record keeping
- Proactive, results-driven approach with strong problem-solving ability
- Good IT skills including Microsoft Outlook and general MS Office
- Strong interpersonal skills and ability to work effectively within a team
- Confidence in handling challenging customer situations
- Good numeracy and organisational skills
- Ability to quickly learn and adapt in a fast-changing environment
- Desirable: Knowledge of online gaming and betting industry
- Interest and knowledge of sports and related sectors
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