Head of Contact Centre & Planning — Customer Experience Leader

A prominent housing association is seeking a Head of Contact Centre to lead a high-performing team. This role involves strategic oversight of customer contact and planning operations. The ideal candidate will have senior-level experience in customer service and a strong understanding of social housing. This hybrid position requires presence in London for part of the week and offers a competitive salary plus benefits. Your leadership will shape future engagements and greatly enhance service delivery for residents.#J-18808-Ljbffr…