IT Support Technician

To support, maintain and enhance the company’s IT infrastructure, ensuring it meets the operational and security requirements of the business.

Key Responsibilities

• Provide IT support to all Chippenham users, resolving hardware and software issues via the IT Help-desk.
• Deliver user training to improve digital skills and confidence.
• Contribute to the wider UK IT support team.

Hardware & Software Management

• Maintain, upgrade and troubleshoot PC hardware; liaise with vendors; maintain accurate documentation.
• Manage IT fixed assets and associated records.
• Install, configure and upgrade operating systems and application software.
• Deploy and maintain antivirussolutions, including updates, user training and urgent issue response.

Infrastructure & Systems

• Support the administration and use of the company ERP system.
• Manage and monitor site data backup services.
• Maintain the integrated cabling system, including fault checks, documentation updates and reporting.
• Support site infrastructure including servers, routers, switches and firewalls.
• Ensure cyber security compliance in line with corporate policies and Cyber Essentials requirements.

Performance Measures

• Effective management of the IT Help-desk, meeting agreed KPIs and service levels.
• Delivery of hardware and software setups to agreed standards.
• Compliance with corporate IT directives and initiatives.
• Robust maintenance of site infrastructure and security controls.

Qualifications, Experience & Skills

• Degree in Computer Science or related subject.
• Strong knowledge of computers and networks.
• Understanding of computer architecture and networking principles.
• Ability to analyse and troubleshoot PC and printer issues (Windows & Mac).
• Familiarity with Windows Server, Windows 11 and Microsoft Office applications.
• Knowledge of mobile operating systems.
• Understanding of IT cyber security practices.

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