Digital Incident Lead for Seamless Customer Experience

Vodafone is seeking a professional based at the Stoke-on-Trent Contact Centre to oversee digital sales operations in a hybrid workspace. You will lead incident management, coordinate with multiple teams, and focus on enhancing customer experience.

The ideal candidate will have strong operational experience, excellent communication skills, and an analytical approach to problem-solving. Benefits include a competitive salary, bonuses, and numerous perks to support work-life balance.

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