Summary
At Slough and at Acorn, we believe in delivering excellence through teamwork, integrity, and a customer-first approach. Our culture is built on collaboration, accountability, and continuous improvement. If you thrive in a dynamic environment and want to be part of a company that values its people as much as its clients, this is your opportunity.
A Fast-Paced Leadership Role Where You Drive the Engine of the Business
This is an exciting opportunity to step into a pivotal role at the heart of our operations, where your decisions directly impact performance, service delivery, and customer experience every single day. As Scheduling Team Lead, you won’t just manage schedules — you will lead the coordination of our entire front-line engineering service, ensuring the right people are in the right place at the right time to keep our business moving and our clients satisfied.
Package & Benefits
Location: SloughSalary: up to £40000Hours: 37.5 per week (Shift patterns: 7:00am–3:30pm & 9:00am–5:30pm)
Company Benefits
- Pension scheme
- Company Events
- Wellbeing Benefits – 24 hours turnaround GP appointment for the whole family
- 25 days holiday – plus bank holidays
What You’ll Be Doing
- Take ownership of the scheduling function, driving performance across SLAs, KPIs, and service delivery standards
- Lead and develop a team of schedulers, creating a high-performing, motivated, and resilient team
- Play a hands‑on role in scheduling, ensuring engineers are efficiently deployed across all contracts
- Coordinate resources to manage fluctuating workloads, holidays, and unexpected challenges
- Act as the central point of contact for scheduling across the business, working closely with contract managers and engineers
- Oversee the creation of out-of-hours rotas and ensure operational coverage at all times
- Resolve live scheduling challenges and escalations quickly and effectively
- Use data and reporting to continuously improve scheduling performance and operational efficiency
- Drive innovation by supporting new systems and smarter ways of working
What We’re Looking For
- Strong organisational and prioritisation skills, with the ability to stay calm under pressure
- Excellent communication skills and the ability to build relationships across teams
- Experience in a customer-focused environment with a strong service mindset
- Leadership experience or the ambition to step into a people management role
- A proactive, solutions-focused approach with a passion for improving performance
Experience in scheduling, coordination, or using CAFM systems is beneficial, but not essential.
Need more info?
Dale will be happy to help!dale.leer@acornlimited.co.uk
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