FRONT OFFICE MANAGER
Be the Heart of the Guest Experience at Beaverbrook
We create extraordinary, lasting memories in a setting of English elegance and charm. As Front Office Manager, you will be the ever-present host of the estate: visible, approachable and emotionally intelligent, leading a dynamic front office team to deliver warm, personalised service and unforgettable experiences for our guests and Members.
Key Responsibilities
- Be a visible and engaging host, personally welcoming guests, Members and VIPs.
- Own the guest journey from pre arrival to departure, delivering seamless, personalised experiences.
- Lead from the floor, spending the majority of time in guest facing areas.
- Drive LQA service standards and curate bespoke itineraries and VIP touches.
- Inspire and develop the Front Office team, setting impeccable service and grooming standards.
- Collaborate closely with Housekeeping, Reservations, F&B and Events to ensure joined up service.
- Support estate site visits and show rounds alongside the Sales team.
- Act as a Front Office expert with strong systems knowledge, including Opera Cloud and Seven Rooms.
- Promote a strong culture of health, safety and wellbeing within the department.
About You
- You bring proven experience in 5 star hotel management, ideally within a landmark property or luxury country house hotel.
- You have a strong track record in senior, guest facing Front Office leadership roles, with a passion for visible, hands on service.
- You are deeply fluent in luxury service standards (LQA, Forbes) and instinctively understand the expectations of a discerning, international clientele.
- Naturally emotionally intelligent, impeccably presented and highly detail focused, you lead with warmth and confidence.
- An outstanding communicator and inspiring people leader, you know how to motivate teams to deliver memorable experiences, consistently.
- Experience with luxury travel programmes such as Amex Fine Hotels & Resorts or Leading Hotels of the World is advantageous.
- A hospitality qualification (or equivalent experience) is preferred.
- A full, clean UK driving licence is essential.
Salary
Up to £55,000 per annum, plus tronc and management bonus scheme
Working Pattern
This role requires flexibility to work any 5 days out of 7, including weekends, evenings and bank holidays.
Why Join Beaverbrook?
This is your opportunity to make a real impact in a guest‑centric, forward‑thinking environment where your ideas and leadership will help shape the future of one of the UK’s most unique luxury destinations.
Benefits
- A competitive salary
- Ongoing personal development support and access to recognised qualifications
- Discounts on retail, gym memberships, cinema tickets and more via the Hospitality Rewards App
- Discounted Food & Beverage across the estate
- 28 days’ annual leave (including Bank Holidays), increasing by one day per year for up to five years
- Pension scheme, life insurance and sick pay
- Long service awards
- A ‘recommend a friend’ bonus scheme
- Cycle to work scheme
- Uniform provided
- Free on site parking
Ready to lead with charm and purpose?
Apply now and become a part of the Beaverbrook story.
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