About the Role
The Senior Business Analyst will work with business units to support initiatives that modernise, simplify, and consolidate services. The role focuses on helping business partners identify value opportunities for customers, authors, and employees, gathering and analysing data, defining current processes and requirements, and documenting process improvements and functional specifications.
Responsibilities
- Partner with business and product teams to document current business processes and challenges, recommend process improvement and design future‑state processes.
- Gather business requirements, high‑level user stories and acceptance criteria.
- Maintain stakeholder expectations and raise appropriate issues to project managers as necessary.
- Develop a trusted‑advisor relationship with senior stakeholders through effective communication.
- Work with technology teams to produce detailed user stories and acceptance criteria to support development and QA teams.
- Perform analysis on existing systems, identify options for potential solutions and assess both technical and business suitability.
Requirements
- Proven experience in process modelling (BPMN standard), eliciting business requirements, and translating them into clear user stories and acceptance criteria.
- Solid understanding of software development methodologies, platforms, and tools.
- Demonstrated ability to plan and facilitate small to medium‑sized workshops.
- Strong verbal and written communication skills, enabling effective engagement across all organisational levels, including the production of high‑quality process documentation.
- Hands‑on experience working in agile environments using recognised delivery frameworks such as Agile, Scrum, and Kanban.
- Experience performing the Business Analyst role across the full software development lifecycle.
- Experience with Lead‑to‑Cash processes and Salesforce.
- Exposure to data analytics and data‑driven decision‑making and familiarity with tools such as Jira, Confluence, Slack, Microsoft Office, and Microsoft Teams.
Benefits and Work‑Life Balance
- Generous holiday allowance with the option to buy additional days.
- Health screening, eye care vouchers and private medical benefits.
- Wellbeing programs.
- Life assurance.
- Access to a competitive contributory pension scheme.
- Save As You Earn share option scheme.
- Travel season ticket loan.
- Electric Vehicle Scheme.
- Optional dental insurance.
- Maternity, paternity and shared parental leave.
- Employee Assistance Programme.
- Access to emergency care for both the elderly and children.
- RECARES days, giving you time to support the charities and causes that matter to you.
- Access to employee resource groups with dedicated time to volunteer.
- Access to extensive learning and development resources.
- Access to employee discounts scheme via Perks at Work.
We promote a healthy work/life balance across the organisation. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet both your immediate responsibilities and long‑term goals.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, colour, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights.
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