Job Overview
Our Operations and Improvement team is looking for exceptional UEC Improvement Consultants to join our expanding team.
Location & Working Arrangement
Hybrid working – office or client site minimum 3 days per week (up to 5 days on a client site). The role can be based in London Victoria or Manchester.
Responsibilities
- Reduce avoidable ED attendances and reroute patients to earlier, preventative models of care, managing escalation differently.
- Deliver Left Shift for real by redesigning pathways that intervene sooner and closer to home, in partnership with clinical and operational colleagues.
- Build integrated, data‑driven UEC models that work for patients, clinicians, and systems.
- Support systems, providers, and ambulance services to move from crisis mode into sustainable, future‑ready delivery.
- Cut through noise and bring clarity to some of the most pressured environments in the NHS.
Opportunities
- Reimagine urgent and emergency care across England.
- Drive service redesign with real impact across primary, community, acute, and social care.
- Turn organisational friction into genuine alignment.
- Work alongside mission‑driven people who share your passion for improving patient care.
- Deliver work that the NHS workforce values—improving lives of both staff and patients.
- Transform experiences for the patients who need it most.
Qualifications
- Hands‑on experience in improvement and transformation across the UEC space—operational, clinical, or consulting.
- Proven track record of delivering change within UEC settings.
- Consultancy background is an advantage.
- A strategist who can operate within real‑world NHS complexity.
- Excellent communication and influence skills to engage clinical leaders, system architects, and executives.
- Strong problem‑solving ability in complex, multi‑agency, high‑stakes environments.
- Passion for continuous improvement and belief that “this is how things are” is never the end of the conversation.
- Commitment to supporting delivery of the 10‑Year Health Plan.
- Experience with data modelling and analytics is advantageous.
Benefits
- Private healthcare with related perks.
- 25 days annual leave (plus a bonus half day on Christmas Eve) with the option to buy up to 5 additional days.
- Generous company pension scheme.
- Community and charity‑based initiatives participation.
- Annual performance‑based bonus.
- PA share ownership.
- Tax‑efficiency benefits (cycle to work, give as you earn).
Equality & Diversity
We are committed to advancing equality. We recruit, retain, reward, and develop our people solely on the basis of ability and contribution, without reference to age, background, disability, genetic information, or any other protected characteristics. We welcome applications from under‑represented groups.
Security Clearance
Some roles require UK security clearance (including a baseline personnel security standard). Applicants must meet the residency requirements (British citizenship or at least five continuous years of residence in the UK).
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