Solution Consultant

Role Description

The Solution Consultant role is a key role within the Solution Consulting team, and will provide leadership and expertise in the following areas:

• Providing up to date knowledge, awareness of current trends and future direction of the local asset management industry
• Presenting & explaining existing FNZ capability
• Defining and challenging scope of a project
• Capturing & documenting customer business outcomes to create requirements, solution designs and agreeing of Joint Target Operating Models
• Platform integration design
• Business transformation support and consultancy services
• Regulations and advice on platform compliance
• Customer training programmes and knowledge transfer
• Platform configuration and delivering of FNZ’s Model Wealth Solution (MWS) process
• Analyst & Developer handovers and support
• Functional Reviews & TDD walkthroughs
• Defining business readiness processes and agreeing SLAs
• Defect verification

This role demands individuals who are consistently solution & execution focused, capable of dealing with complex problems & environments, have strong technology, analytical and data interpretation skills, take ownership for an outcome on behalf of a customer, and are comfortable with high levels of customer, stakeholder interaction & management.

Team Responsibilities

The Solution Consulting team is responsible for providing a range of high value services to FNZ’s existing and potential customers. This includes:

• Platform configuration and running the FNZ Model Wealth Solution configuration process for new platform implementations
• Supporting the sales team in winning & sizing new projects
• Carrying out consulting assignments for existing and new customers in contexts such as proposition definition, TOM definition, business transformation, customer training, knowledge transfer, and bespoke requirement definition
• Accurately documenting business outcomes and feeding them into the delivery process to ensure precise outcomes for clients
• Working closely with FNZ’s Business Readiness Team, Operations and Production Support teams to provide services compliantly, reliably and at scale once implemented in production

Specific Role Responsibilities

• Provide leadership and support for your aligned FNZ client project, building capability and supporting junior team members
• Instil a spirit of continuous improvement within the team
• Work with FNZ customers & internal stakeholders to define proposition and product requirements
• Provide market expertise as required and act as an SME in FNZ Platform functionality
• Apply platform knowledge to help customers define propositions that best utilise or enhance FNZ core platform capabilities
• Have a full understanding of a Platform Target Operating Model, including interfaces between platform, customer operations and FNZ Investment operations
• Provide advice to customers regarding best practice operating model design
• Run the MWS Configuration process for new platform implementations, capturing all customer configuration points in service configuration documents
• Document bespoke customer requirements, be the solution owner to ensure these are met
• Provide review and quality assurance of solution documentation
• Provide training programmes and knowledge transfer services for FNZ customers
• Provide consultancy services to other FNZ clients and projects as required
• Have a good knowledge of the regulatory environment and provide advice and guidance to customers regarding platform compliance
• Act as an SME in the platform market in which FNZ operates, providing training and support for other areas of the FNZ business

Experience Required

• Experience in a consulting, analysis or architecture environment
• Knowledge of general investment/wealth/life and/or pension products and the markets in which FNZ and customers operate
• FNZ Platform expertise, with at least four functional areas of the platform
• For the jurisdiction being hired for, an understanding of the regulatory environment FNZ operates within and knowledge of upcoming changes
• 3+ years of delivery/consulting experience in the financial services/wealth market

Required Knowledge & Skills

• 1st class degree or equivalent experience
• Experience working within a business analysis/consulting role
• Evidence of establishing an environment of continuous improvement and capability development
• Confidence and initiative in a client– and delivery-focused environment
• Independent, self‑directing and delivery focused working style
• Superior analytical thinking
• Commercially aware
• Intermediate computer skills
• Excellent organisational, administration and time management skills
• Good team communication skills, confident in dealing with internal and external clients
• Highly developed written and oral communication skills

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