Overview
Manage and develop a diverse team of roster clerks and operations support clerks, producing safe, efficient and cost-effective rosters and delivering trusted administrative support that helps local managers create environments where everyone can do their best work. This is a 12-month secondment/fixed term contract opportunity.
Responsibilities
- Lead, inspire and develop a resourcing team, providing clear direction, coaching and ongoing support to help colleagues perform at their best and grow their skills.
- Oversee the planning and coordination of safe, efficient and cost-effective rosters, balancing operational needs with colleague wellbeing.
- Ensure compliance with collective bargaining agreements, Terms & Conditions, national agreements and fatigue management standards within all rostering activity.
- Work in partnership with HR Business Partners to shape and deliver effective resource plans that support recruitment, training and long-term workforce sustainability.
- Collaborate with Management Accountants to help managers plan, manage and deliver against annual budgets.
- Provide clear, accurate and timely information to support decision-making, reporting and planning – including workforce visualisation, contingency planning, working time exceedances, absence management and financial off-costing.
- Oversee accurate payroll inputs, ensuring colleagues are paid correctly and on time.
- Manage support service contracts and systems, identifying opportunities to reduce costs, improve efficiency and embed best practice through continuous improvement.
- Prepare and provide audit documentation as required, ensuring robust governance and assurance.
- Support local collective bargaining arrangements, acting as management-side secretary for Route/Area Council meetings and tracking agreed actions through to delivery.
Qualifications
- A proven track record of leading, managing and developing people in a collaborative and inclusive way.
- Confidence in making decisions, using sound judgement and assertiveness when required.
- Strong organisation and planning skills, with the ability to manage competing priorities effectively.
- The ability to communicate clearly and concisely, adapting your style for different audiences.
- Well-developed influencing and negotiation skills, with experience working alongside multiple stakeholders.
- Expert knowledge of Network Rail rostering principles.
- A strong understanding of Terms & Conditions of Service and pay arrangements relating to rostering.
- Knowledge of the UK railway industry and operational environments.
- A solid understanding of people management policies and procedures.
- Experience using Lean tools and continuous improvement approaches.
Desirable Qualifications
- Experience working in a busy administrative or operational support environment.
- Local Route or Area knowledge.
- Previous hands‑on rostering experience.
It is not just a celebration, though – it’s a commitment to continue delivering a simpler, better, greener railway. Investing in our people is key to enhancing the safety, reliability, and efficiency of our railway system.
Network Rail operates and maintains the railway infrastructure 24/7, 365 days a year. From the first passenger railway in 1825 to today’s AI-driven predictive maintenance, the rail industry has continuously evolved. Now, as we enter Network Rail’s Control Period 7 (CP7), the focus is on modernisation, sustainability, and operational efficiency. We’re passionate about great service and commit to our service equation vision by “Putting Passengers First”. Performance, safety and getting the fundamental basics right is something we strive for, as well as asking ourselves – what can we do to put our passengers and freight users at the centre of everything we do? Are you ready to make a difference in people’s lives? At Network Rail, we connect passengers and freight customers, ensuring safe and efficient transportation across the country. We’re an organisation where people truly matter, and when you join us, you matter to us and millions of others.
We’re committed to creating a diverse, inclusive workplace that reflects the communities we serve. To discover more about our ED&I commitments, we value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we’ll do everything we can to accommodate any needs throughout the recruitment process. You can visit for advice on accessibility support. As a Network Rail employee, you will enjoy a wide range of benefits!
- 28 days annual leave – with the opportunity to buy and/or sell up to 5 days
- Access to a range of contributory pension schemes and the potential to top up your competitive salary with a bonus
- A subsidy of up to 75% on rail and underground season tickets if you travel to work on the train
- Privileged staff travel – Leisure travel discount of 75%
- A season ticket loan; annual season tickets are discounted
- A 35‑hour‑per‑week contract with flexible working options available to help support your work‑life balance
- Hybrid working and enhanced family-friendly support
- Take advantage of childcare vouchers, healthcare offers (including discounted healthcare club membership), discounted cycle hire, and online shopping sites
- 5 days of paid volunteering leave
- 2 weeks paid reserve leave for the Armed Forces community
Discover more at, Salary: Band 4B £35,582 – £42,218 depending on experience. Drugs and Alcohol Standard: All prospective candidates offered a prospective role will be required to undergo and pass a drugs and alcohol test. Your application will be rescinded if you record a positive test. All positive drug and alcohol test results for prospective candidates will be securely held on the database, and a 5-year suspension from applying for a safety critical role, a role which requires PTS certification or a Key Safety role on Network Rail Managed Infrastructure, will be enforced. All offers of employment are conditional upon satisfactory completion of pre-employment checks.
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