Country Director of Digital & Technology Services

Country Director – Digital & Technology Services

Are you a visionary technology leader who loves turning strategy into tangible growth? At Expleo, we are looking for a Country Director of Digital & Technology Services to lead our UK Digital & Technology Services business, shape our multi‑shore delivery model (onshore/nearshore/offshore), and drive sustainable, profitable growth with high‑impact clients.

If you enjoy owning the P&L, influencing C‑suite stakeholders, and building high‑performing consulting and delivery teams, this is a rare opportunity to lead from the front in a truly global, innovation‑driven environment.

As Country Director – Digital & Technology Services, you will be accountable for the end‑to‑end performance of the Digital & Technology Services business in the UK.

Responsibilities

• Client Management & Growth
  • Set the strategic direction for Expleo’s Digital & Technology Services across a portfolio of UK and global accounts.
  • Use a consultative engagement approach to position and deliver Expleo’s value proposition to new and existing clients.
  • Ensure high‑quality delivery that meets or exceeds gross profit targets and client expectations.
  • Intervene proactively in delivery challenges, managing escalations and protecting both client satisfaction and Expleo’s reputation.
  • Oversee and challenge account growth plans, ensuring we continuously expand value and footprint within key clients.
• Business Development & Commercial Leadership
  • Shape and propose solutions that address client business drivers, ensuring they are technically robust, commercially sound, and value‑adding.
  • Partner with Sales and Engagement Managers through the entire sales lifecycle – from pre‑sales and solution design to client review meetings and renewals.
  • Identify and develop upsell and cross‑sell opportunities across our service portfolio.
  • Lead the commercial growth and client adoption of offshore and nearshore delivery models, positioning them as strategic differentiators on quality, scale, and cost.
• Operational Ownership & Governance
  • Own the end‑to‑end operational performance of the UK Digital & Technology Services portfolio, including revenue, margin, utilisation, cost control, and delivery efficiency.
  • Define and continuously evolve the operating model across onshore, nearshore, and offshore locations, ensuring consistency and scalability.
  • Establish and manage clear delivery, financial, and operational KPIs; ensure performance is tracked, reviewed, and actioned.
  • Oversee robust delivery governance, risk management, and escalation frameworks to protect client outcomes and commercial performance.
  • Drive continuous improvement in processes, tooling, and ways of working to improve productivity, quality, and profitability.
  • Collaborate closely with Finance, Sales, HR, and Group Services on workforce planning, demand forecasting, cost management, and investment decisions.
• People Leadership & Culture
  • Lead the Digital & Technology Services organisation, ensuring the right structure, capabilities, and capacity to meet current and future demand.
  • Hire, develop, coach, and retain senior talent, fostering a culture of empowerment, accountability, and high performance.
  • Ensure leadership teams are actively developing their people, growing practice capabilities, and building succession pipelines.
  • Build strong, collaborative relationships across regions, functions, and business lines to deliver integrated, standardised solutions for clients.
• Service Innovation & Market Insight
  • Lead service innovation to ensure Expleo remains best in class and our solutions are aligned with evolving client demands and Expleo’s long‑term strategy.
  • Actively research and interpret market trends, client expectations, and emerging technologies to shape our service portfolio.
  • Drive the strategic development and evolution of the Digital & Technology Services offering to increase client satisfaction, relevance, and competitiveness.

Qualifications

• Bachelor’s degree (or equivalent work experience) in a relevant field such as Computer Science, Engineering, Business, or a related discipline.
• Project Management qualification (e.g. PRINCE2, PMP, or similar).
• Management qualification or equivalent years of demonstrable leadership experience.
• One or more relevant industry certifications in project, programme or service management.
• Additional relevant courses, certifications or an MBA are desirable but not essential.

Essential Skills

• Strong track record managing multi‑shore delivery models (onshore, nearshore, offshore) in a consulting or services environment.
• Exceptional client management skills at executive level, including building trusted relationships with C‑suite stakeholders (CEO, CIO, CTO, etc.).
• Demonstrated success in designing and executing business‑wide solution strategies that drive growth and improve profitability.
• Deep experience supporting pre‑sales, shaping complex solutions, and turning business opportunities into successful, profitable engagements.
• Strong strategic thinking and problem‑solving skills – able to spot trends, identify opportunities, and convert them into actionable plans.
• Excellent communication and influencing skills – highly articulate and credible with internal and external stakeholders at all levels.
• Strong financial acumen – comfortable with budgets, forecasting, and financial performance management.
• Demonstrated experience fostering a culture of collaboration, inclusion, and high engagement across diverse teams.

Desired Skills

• Proven success in scaling offshore and nearshore delivery centres and integrating them into a unified global delivery model.
• Background in establishing new business lines, service offerings, or practices from the ground up.
• Exposure to innovation frameworks, productised services, or IP‑based offerings.
• MBA or equivalent senior leadership development programme.

Experience

• Extensive experience in Digital & Technology Services, IT services, or technology consulting roles.
• Proven experience in an executive or senior director role with full P&L ownership and accountability for revenue, margin, and growth.
• Experience leading change and transformation, including operating model changes, process optimisation, and cultural evolution.
• Experience in a global consulting, engineering, or technology services organisation, ideally in sectors such as banking, energy & utilities, retail, logistics, or manufacturing.
• Experience leading digital transformation initiatives, cloud, or data‑driven service portfolios.

What Do I Need Before I Apply

• This role requires legal authorisation to work in the country where the job is posted.

Benefits

• Collaborative working environment – we stand shoulder to shoulder with our clients and our peers through good times and challenges.
• We empower all passionate technology‑loving professionals by allowing them to expand their skills and take part in inspiring projects.
• ExpleoAcademy – enables you to acquire and develop the right skills by delivering a suite of accredited training courses.
• Competitive company benefits.
• Always working as one team, our people are not afraid to think big and challenge the status quo.

Disability Confident Committed Employer

• Ensure our recruitment process is inclusive and accessible.
• Communicating and promoting vacancies.
• Offering an interview to disabled people who meet the minimum criteria for the job.
• Anticipating and providing reasonable adjustments as required.
• Supporting any existing employee who acquires a disability or long‑term health condition, enabling them to stay in work at least one activity that will make a difference for disabled people.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. We treat everyone fairly and equitably across the organisation, including providing any additional support and adjustments needed for everyone to thrive.

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