NOC Team Leader

Job Overview

Role: NOC Team LeaderLocation: LondonSalary: £50,000

We are looking for a hands on NOC Team Leader with over 5 years’ experience to oversee and streamline the NOC/Computer Operators team for a leading banking organisation. This is a hands on role and the successful candidate will be playing a crucial role in managing a team of 8 to ensure system uptime, incident response, and operational efficiency. The position offers an exciting opportunity to work at the forefront of technology in the financial sector, providing mission‑critical support within an SLA‑driven environment.

Essential Skills

• 5+ year experience as a hands on NOC Team Leader
• Strong experience working with Control‑M (batch monitoring) or other job management tools
• Extensive experience in NOC operations, including monitoring tools (SolarWinds) and incident management.
• Experience working in a technical role within a Managed Services environment.
• Experience of managing shifts to ensure full cover, ideally with 24/7 experience.
• Knowledge of networking fundamentals (eg, LAN, WAN, VPN, TCP/IP).
• Proven capability in endpoint management and troubleshooting.
• Exceptional problem‑solving skills and a proactive approach to issue resolution.
• Exceptional communication skills – both written and verbal.
• Strong leadership and team management experience.
• Knowledge of ITIL frameworks and best practices.
• An ability to explain technical content to non‑technical audiences.

Desirable Skills

• Knowledge & Support of Wintel systems (Windows Server, Active Directory, etc.).
• Certifications such as CCNA, ITIL Foundation Certification, Microsoft Certified: Azure Administrator Associate (or equivalent Wintel certifications).
• Approachable and pro‑active with excellent interpersonal skills, experience building inter‑team relationships.
• An ability and interest in understanding new technologies and integrating them into existing workflow and processes.
• A genuine interest in continuous improvement with excellent analytical skills to spot and progress improvement opportunities within the team.

Responsibilities

• Lead the NOC team, ensuring high availability and performance of banking systems and services.
• Monitor infrastructure, applications, and endpoints for performance, reliability, and security using advanced tools.
• Manage incident escalation and resolution processes to minimise downtime and ensure SLA adherence.
• Collaborate with cross‑functional teams to drive root cause analysis and preventive measures.
• Develop and implement operational procedures, documentation, and training for NOC staff.
• Act as the primary point of contact for the NOC for critical incidents and escalations during on‑call rotations.
• Rota management and shift cover.

About Thebes

Thebes is an IT Managed Service provider with 19 years of experience, offering flexible, value‑driven solutions and strategic IT consultancy.

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