Job Overview
Administration Assistant (iCaSH Cambridgeshire). Band 2, full or part‑time, based at The Lime Tree Clinic, Cambridge.
Contract: Permanent. Salary: £25,272 per annum (pro rata).
Hours: 37.5 per week (Monday–Friday, 8 am–8 pm on rota). Eligible for flexible working.
Main Duties
- Act as the first point of contact to patients and visitors: provide welcoming, friendly, efficient, courteous and professional reception, answering phone calls (0300 line), online booking, direct messaging and chat functions.
- Book appointments for clinics, manage registrations and update patient demographics in the clinical system.
- Keep accurate manual and electronic patient records in accordance with the Trust’s Record Keeping Policy.
- Respond to routine enquiries and pass information to relevant colleagues in a timely manner.
- Receive, sort, distribute and dispatch all mail; prepare outgoing mail for collection.
- Take bookings for meeting rooms when required.
- Assist with archiving clinical notes and scanning of client medical records, laboratory reports and other correspondence onto the electronic patient record.
- Provide administrative support to iCaSH Service secretaries as needed.
- Maintain own professional development and participate in the Trust’s appraisal and KSF process.
- Support stock control and ordering as needed.
Key Working Relationships
- General public, patients and families
- Head of iCaSH Services, iCaSH Service Manager, Service Support Lead, Clinical Nurse Manager
- Administration Team, iCaSH Locality Team, iCaSH Clinical Team, iCaSH Medical Team
- Other East of England Community Health and Care NHS Trust staff, iCaSH/EEC Subcontracted Services, external/third‑party organisations
Knowledge and Skills
- Ability to maintain good relationships with colleagues and professional staff
- Excellent organisational, telephone and communication skills with strong prioritisation ability
- Working with sensitive information and protecting confidentiality
- Knowledge of administrative systems and programmes in healthcare
Qualifications and Training
- GCSE (or equivalent) in English and Maths
- Competent computer and software user
- Knowledge of full range of secretarial procedures, software programmes and medical terminology
Experience
- Proven experience with Microsoft Office
- Ability to work to deadlines and use own initiative
- Experience in dynamic environment
- Experience in NHS or healthcare clinic, and preferably a clinical setting
Budgetary Responsibility
Contribute to the financial delivery and sustainability of department objectives; support stock control and ordering as required.
People Management
Maintain professional development; participate in Trust appraisal and KSF process.
Clinical and Practice Governance
Observe and maintain confidentiality; adhere to Data Protection Act, Information Governance, Infection Prevention and Control policies; undertake mandatory training; participate in audits, research and emergency preparedness.
Equal Opportunities
Equal Opportunities – we are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. Candidates meeting the minimum criteria may be invited for interview. All sites are smoke‑free.
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