PCN Manager – Part Time

Gordano Valley PCN are looking to recruit a Primary Care Network Manager. This role is part time for 25 hours a week.

The PCN Manager will form an integral part of the current PCN leadership team working alongside the Clinical Directors, PCN Board members and ARRS employees.

It will suit a candidate with previous healthcare experience and demands excellent leadership, organisational and communication skills. You will be based within one practice within the PCN, but will be expected to work flexibly across all PCN sites or from home as required.

Main duties of the job

The PCN Manager will support the PCN Clinical Directors to ensure the smooth running of the Network including compliance with the Network DES Contract. You will identify and actively manage all PCN performance measures.

You will be overseeing the financial management of the PCN, including budgets, cash flow forecasting and resource allocation.

You will support the collaboration between the network practices and liaise with external stakeholders.

About us

Gordano Valley PCN are a well established PCN in Woodspring, North Somerset, serving a combined patient list size of approx. 52,000 across 4 local GP practices.

The PCN became a Limited Company in 2024 to give greater structure to the PCN and open up more opportunities.

Job responsibilities

This is an exciting and evolving role within an already established, fully operational, and continually developing Primary Care Network (PCN) Limited Company. The successful candidate will provide operational, strategic, financial, and transformational leadership across the network, supporting member practices and wider neighbourhood partnerships to deliver high quality, sustainable patient services.

Key responsibilities will include:

• Acting as the principal operational and management lead for staff employed through the PCN Limited Company, including Additional Roles Reimbursement Scheme (ARRS) staff.
• Leading recruitment, induction, appraisal, training, performance management, and workforce development processes for both clinical and non-clinical staff.
• Supporting the effective deployment and integration of ARRS staff across member practices to maximise service delivery and population health outcomes.
• Ensuring staff remain informed, engaged, and aligned with PCN priorities, developments, and strategic objectives.
• Maintaining compliance with employment legislation, HR policies, Health and Safety requirements, CQC standards, governance frameworks, and information governance requirements.
• Supporting organisational performance monitoring, continuous improvement, regulatory compliance, and risk management processes.
• Contributing to the design, development, implementation, and ongoing management of neighbourhood and integrated care projects.
• Supporting delivery of integrated neighbourhood working, proactive care initiatives, and disease-specific pathways across the PCN.
• Working collaboratively with member practices, Integrated Neighbourhood Teams, social care, VCSE organisations, housing providers, local authorities, and wider healthcare partners.
• Managing projects through the full lifecycle, including planning, implementation, monitoring, reporting, evaluation, and benefits realisation.
• Supporting coordination of services and operational delivery across all member practices.
• Leading operational delivery of the PCN Network Contract Directed Enhanced Service (DES) and associated local priorities.
• Acting as a key point of contact for Practice Managers, Clinical Directors, and partner organisations.
• Using population health management data, service performance data, and operational information to support service improvement and identify inequalities.
• Monitoring contractual requirements, key performance indicators, and service delivery targets to ensure compliance and achievement.
• Managing aspects of the PCN Limited Company budget, including ARRS funding and Investment and Impact Fund (IIF) income.
• Supporting financial forecasting, budget monitoring, invoicing, and claims submission processes.
• Providing regular financial and operational reporting updates to the PCN Board and other governance forums.
• Supporting identification and management of financial risks, opportunities, and sustainability planning.
• Supporting implementation of digital transformation initiatives, technologies, and new models of care within primary care settings.
• Ensuring compliance with GDPR, Freedom of Information requirements, and wider information governance legislation and standards.
• Supporting the continued maturity, development, and strategic progression of the PCN and PCN Limited Company.
• Monitoring and evidencing improvements in patient outcomes, service delivery, and local healthcare priorities.
• Developing and maintaining strong working relationships with stakeholders across primary care, community services, and partner organisations.
• Supporting a culture of collaboration, innovation, continuous improvement, and patient-centred care across the network.

Job description

Job responsibilities

This is an exciting and evolving role within an already established, fully operational, and continually developing Primary Care Network (PCN) Limited Company. The successful candidate will provide operational, strategic, financial, and transformational leadership across the network, supporting member practices and wider neighbourhood partnerships to deliver high quality, sustainable patient services.

Key responsibilities will include:

• Acting as the principal operational and management lead for staff employed through the PCN Limited Company, including Additional Roles Reimbursement Scheme (ARRS) staff.
• Leading recruitment, induction, appraisal, training, performance management, and workforce development processes for both clinical and non-clinical staff.
• Supporting the effective deployment and integration of ARRS staff across member practices to maximise service delivery and population health outcomes.
• Ensuring staff remain informed, engaged, and aligned with PCN priorities, developments, and strategic objectives.
• Maintaining compliance with employment legislation, HR policies, Health and Safety requirements, CQC standards, governance frameworks, and information governance requirements.
• Supporting organisational performance monitoring, continuous improvement, regulatory compliance, and risk management processes.
• Contributing to the design, development, implementation, and ongoing management of neighbourhood and integrated care projects.
• Supporting delivery of integrated neighbourhood working, proactive care initiatives, and disease-specific pathways across the PCN.
• Working collaboratively with member practices, Integrated Neighbourhood Teams, social care, VCSE organisations, housing providers, local authorities, and wider healthcare partners.
• Managing projects through the full lifecycle, including planning, implementation, monitoring, reporting, evaluation, and benefits realisation.
• Supporting coordination of services and operational delivery across all member practices.
• Leading operational delivery of the PCN Network Contract Directed Enhanced Service (DES) and associated local priorities.
• Acting as a key point of contact for Practice Managers, Clinical Directors, and partner organisations.
• Using population health management data, service performance data, and operational information to support service improvement and identify inequalities.
• Monitoring contractual requirements, key performance indicators, and service delivery targets to ensure compliance and achievement.
• Managing aspects of the PCN Limited Company budget, including ARRS funding and Investment and Impact Fund (IIF) income.
• Supporting financial forecasting, budget monitoring, invoicing, and claims submission processes.
• Providing regular financial and operational reporting updates to the PCN Board and other governance forums.
• Supporting identification and management of financial risks, opportunities, and sustainability planning.
• Supporting implementation of digital transformation initiatives, technologies, and new models of care within primary care settings.
• Ensuring compliance with GDPR, Freedom of Information requirements, and wider information governance legislation and standards.
• Supporting the continued maturity, development, and strategic progression of the PCN and PCN Limited Company.
• Monitoring and evidencing improvements in patient outcomes, service delivery, and local healthcare priorities.
• Developing and maintaining strong working relationships with stakeholders across primary care, community services, and partner organisations.
• Supporting a culture of collaboration, innovation, continuous improvement, and patient-centred care across the network.

The role requires a highly organised, proactive, and collaborative individual with strong operational, communication, leadership, and project management skills, capable of working effectively across multiple organisations within a rapidly evolving healthcare environment.

Person Specification

Experience

• Significant experience in a management/leadership role, ideally in primary care or a complex organisation or environment.
• Experience in leading change and delivering improvement projects.
• Experience in managing staff, including recruitment and appraisal.
• Understanding of NHS financial systems, budgetary control, and auditing.
• Experience setting up a company and managing staff within a GP federation or company.
• Experience setting up a company and managing staff within a GP federation or company.
• Experience of CQC audits and compliance
• Knowledge of HR legislation.

Attributes

• Proactive, resourceful, flexible, adaptable and capable of working autonomously.
• Being able to work effectively with multiple demands and appropriately delegate when appropriate

Skills

• Excellent project management skills
• Exceptional communication, negotiation, and relationship management skills.
• Proficient in Microsoft Office (Excel, Word, PowerPoint)
• Experience of using Abtrace, Xero bookkeeping software, EMIS and Ardens.
• In-depth knowledge of HR legislation
• Formal Project Management or Quality Improvement qualification (e.g., PRINCE2).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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